Billing and Collections Manager

Arnall Golden Gregory is creating a new leadership position to own the execution of the firms revenue cycle from prebill through cash realization. This is not a caretaker role. The Billing and Collections Manager will lead a team of ten across two offices set the standards the firm bills to and drive measurable improvement in invoice quality days-to-bill days-to-cash and aged accounts receivable while the firm modernizes its financial systems.

We are looking for a working manager someone comfortable leading the function and holding attorneys accountable to policy and equally comfortable opening a prebill diagnosing an e-billing rejection or reconstructing a billing-to-payment audit trail when a client account demands it.

• The billing cycle end to end. The billing calendar prebill distribution and return invoice generation complex and split billing e-billing submission across client portals and the accuracy and timeliness of every invoice the firm issues.
• Invoice quality and guideline compliance. Alignment of invoices to engagement letters fee arrangements and client outside counsel guidelines coding timekeeper eligibility and rates staffing restrictions expense rules so rejections are prevented rather than appealed.
• Collections and aged receivables. The collections program for assigned portfolios: calling and correspondence dunning cadence promise-to-pay tracking and monthly aging analysis by client matter practice group and responsible attorney delivered with a prioritized action plan rather than a report.
• Prebill and time-entry discipline. Enforcement of prebill return and time-entry policy attorney by attorney with escalating follow-up and clear escalation of chronic delinquency.
• Escalated disputes and payment arrangements. Client billing disputes deductions and appeals plus structured payment plans within delegated authority and recommendations on credit and matter holds.
• The team. Ten people including a supervisor and a specialist based in Washington D.C. portfolio assignments productivity and quality standards coaching and performance management cross-training and bench strength.
• Policy procedure and controls. Written policies and desk procedures segregation of duties over invoice release adjustments and write-offs and audit-ready documentation.
• Process and system improvement. Workflow redesign data-quality remediation of billing setup automation of manual steps and user acceptance testing and rollout of billing and e-billing changes.

You will report to the firms revenue leadership and partner closely with the practice groups new business intake reporting and analytics and Information Technology. Rate setting fee-arrangement approval cash application and forecasting sit above this position so your focus stays on execution and results.

• Invoices released on the published billing calendar with a shorter interval from period close to delivery.
• Improved prebill turnaround and a shorter list of chronically delinquent billing attorneys.
• A smaller share of receivables in theand 180-day buckets and faster collection against billings.
• Fewer e-billing rejections and client-initiated reductions with higher first-pass acceptance.
• Documented policies and desk procedures covering the full cycle and a cross-trained team that follows them.

Specific targets are set with Finance leadership against a documented baseline in the first ninety days.

• Seven or more years of progressively responsible legal or professional-services billing collections and accounts receivable experience.
• Three or more years of direct people management including performance management of a multi-person team.
• Command of law-firm billing practice: prebill workflow complex and split billing task-based billing LEDES formats alternative fee arrangements trust and retainer application and write-off controls.
• Command of commercial collections in a professional-services environment aging analysis escalation practice payment arrangements and direct client and partner conversations about balances.
• Working proficiency with e-billing platforms and client vendor portals and with resolving rejections reductions and appeals.
• Advanced Excel the ability to build and audit billing and receivables analyses independently and proficiency in an enterprise time-and-billing or practice management system and its reporting tools.
• A demonstrated ability to set standards hold professionals accountable and conduct difficult conversations with attorneys and clients with composure.
• Bachelors degree in accounting finance business or a related field or equivalent relevant experience.

• Am Law 200 or comparable multi-office law firm experience.
• Direct experience with Fulcrum Aderant or Elite and with e-billing middleware such as eBillingHub or BillBlast.
• Experience leading a billing-system implementation conversion or major workflow redesign including data remediation and user acceptance testing.
• Experience administering outside counsel guidelines for sophisticated institutional clients and reporting capability beyond Excel such as Power BI.
• CPA CLM or comparable credential or law firm financial management coursework.

• It carries real scope: a ten-person team firmwide policy ownership and direct engagement with partners and institutional clients.
• It sits inside an active financial systems modernization so your process work gets built into the platform rather than worked around it.
• It reports into revenue leadership with visibility to the firms Chief Financial Officer.

FLSA Status
Exempt / Full-time

ADA:The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Required Experience:

Manager