Bilingual (Spanish) Collector II

Job Title: Collector
Job Type: Full-time
Department Hours: Monday-Friday 9:00am-6:00pm (1-2 Saturdays per month- 4-hr shift)
Location: Virginia BeachVirginia or S Jordan Utah
Hiring Range: $20 - $22per hour
(Higher compensation maybe considered based on experience qualifications and internal equity)

All of us at Chartway stand united in our strong culture oflistening and learning. We treat people with respect integrity and kindnessand are committed to continuously developing a diverse and inclusive workplacewhere team members are empowered to be their authentic selves. All backgroundsviewpoints and life experiences are welcome knowing this commitmentstrengthens our credit union family and communities.

The Collector is responsible to the CollectionsManager/Supervisor for the efficient processing of assigned accounts. Contacts members delinquent members and obtainpast due payments commitment agreements establish a repayment plan or makerecommendations to mitigate the Credit Union loss.

Responsible and Accountable for:

• Processes collection department payments via Western Union Converge ECM (ACH and Credit Card).
• Maintains established performance standards.
• Train and mentor level 1 collector.
• Assists management with special collection projects.
• Sends collection letters and emails using expiration dates and notices that are appropriate with delinquency type
• Recommends and prepares Workout Packets following approved Workout Program.
• Solid understanding of how to handle bankruptcy accounts
• Working knowledge of Repo process letters arrangements fees payments and CPI.
• Responsible to understanding all loan types
• Skip Trace using approved sites.
• Understanding FDCPA collection procedures and following Chartway Credit Union Policy and Procedures.
• Assists in area as directed by manager(s).
• Recommend loss prevention strategies that provide protection for the credit union with respect to its interest in collateral.

Knowledge Skills and Abilities:

• Communicate clearly utilizing proper grammar and telephone etiquette effectively and in a professional matter.
• Ability to correspond in a professional manner using Word Excel and Outlook.
• Ability to refer to policy and procedures when applying information and making decisions.
• Ability to change quickly with the needs of the Collection Department.
• Ability to compute math calculations using addition subtraction multiplications division and percentages.
• Adherence to State and Federal collection and bankruptcy laws rules and regulations. Cross- Collateralization polices Credit rating agencies and reports.
• Must be able to maintain composure with difficult or irate customers.
• Meet or exceed all training requirements for Level 1 position
• Ability to attend all required Credit Union meetings and successfully complete all required training classes.
  

Educationand Experience:

• Education: High school education or equivalent GED.
• Experience: Minimum of 2 years of Collections experience in any of these areas. Consumer loan Mortgage Fraud Small Business and Student Loans or equivalent experience working mid to high level delinquency accounts.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process please contact our Talent Acquisition Team at 1- extension 45863 or email us at