Bilingual Sales BDC Agent

As a Sales BDR youll be the first voice our customers hear handling inbound and outbound leads by phone text and email setting quality appointments and delivering a customer experience that reflects Harrs standard of excellence. This is an office environment phone-forward role with strong earning potential and real room to grow.

Department: Business Development Center (BDC)

Reports To:BDC Manager

Schedule: Full-time Rotating schedule including some weekends

Compensation: Hourly base performance-based incentives

Location: Worcester MA

• Handle inbound and outbound calls texts and emails for Credit Express leads in both English and Spanish in a timely and professional manner
• Serve as the primary BDC point of contact for Spanish-speaking customers throughout the Worcester region
• Qualify customers by understanding their credit situation vehicle needs and timeline
• Set and confirm showroom appointments for the sales team
• Follow up with unsold or uncontacted leads according to BDC processes and cadences
• Log all customer interactions accurately in the CRM (DriveCentric) in English
• Assist teammates with Spanish-language customer communications as needed
• Meet or exceed weekly and monthly appointment and show rate targets
• Collaborate with Credit Express sales staff to ensure smooth handoffs and a seamless customer experience
• Maintain professionalism and empathy when working with customers in challenging financial situations
• Participate in team meetings training sessions and ongoing coaching

• Bilingual team member English and Spanish (verbal and writing)
• Handle inbound and outbound calls texts and emails for sales leads in a timely and professional manner
• Qualify customers by understanding their credit situation vehicle needs and timeline
• Set and confirm showroom appointments for the sales team
• Follow up withleads according to BDC processes and cadences
• Log all customer interactions accurately in the CRM (DriveCentric)
• Meet or exceed weekly and monthly appointment and show rate targets
• Collaborate with sales staff to ensure smooth handoffs and a seamless customer experience
• Maintain professionalism and empathy when working with customers in challenging financial situations
• Participate in team meetings training sessions and ongoing coaching

• Competitive hourly base pay plus performance bonuses
• Paid time off: 1 week sick pay and 2 weeks vacation
• Paid training and ongoing development
• Clear path for growth within the BDC and across Harr Auto Group
• Health benefits and childcare reimbursement ($100/week)
• Sign-on Bonus: $500 after 90 days of employment
• $45000-$65000 depending on performance and experience