Sales BDC Agent-SpanishEnglish

Harr Auto is one of the most recognized dealerships in Central Massachusetts and our Business Development Center is the engine that drives showroom traffic. As a SalesBDR youll be the first voice our customers hear handling inbound and outbound leads setting appointments for the sales floor and delivering a customer experience that reflects the Harr standard of excellence. This is an office environment phone-forward role with strong earning potential and real room to grow.

Department: Business Development Center (BDC)

Reports To:BDC Manager

Schedule: Full-time Rotating schedule including some weekends

Compensation: Hourly base performance-based incentives

Location: Worcester MA

• Manage inbound and outbound calls texts and emails for sales leads promptly and professionally
• Serve as the primary BDC point of contact for Spanish-speaking customers
• Qualify customers by understanding their credit situation vehicle needs and timeline
• Set and confirm showroom appointments for the sales team
• Follow up with unsold or uncontacted leads according to BDC processes and cadences
• Log all customer interactions accurately in the CRM (DriveCentric) in English
• Meet or exceed weekly and monthly appointment and show rate targets
• Participate in team meetings training sessions and ongoing coaching

• Bilingual in English and Spanish (fluent verbal and written communication required)
• Strong phone and computer skills; comfortable in a high-volume calling environment
• Excellent multitasking and time-management abilities
• CRM experience preferred; willing to train the right candidate

• Competitive hourly base pay plus commission & performance bonuses
• Paid time off: 1 week sick pay and 2 weeks vacation
• Paid training and ongoing development
• Clear path for growth within the BDC and across Harr Auto Group
• Health benefits and childcare reimbursement ($100/week)
• Sign-on Bonus: $500 after 90 days of employment
• $45000-$68000 depending on performance and experience