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Bilingual Patient Service Representative (PSR)
Job Location:
Job Location:
Muncie, IN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Bilingual Patient Service Representative (PSR)
Department/Location: Patient Access 333 S. Madison St.
Reports To:Patient Service Representative Coordinator
Classification:Non-Exempt Full Time
Reports To:Patient Service Representative Coordinator
Classification:Non-Exempt Full Time
Schedule: 40 hours week Varying schedule
Open Door Health Services is seeking a full-time Bilingual PSR at the 333 S. Madison St. location in Muncie Indiana.
Overview
As an Open Door Patient Service Representative you will be part of a supportive interdisciplinary team providing high-quality compassionate support to individuals and families. PSRs perform a variety of patient focused duties including greeting patients/guests and overseeing the flow of patient traffic in the waiting room this position you will answer incoming calls direct calls schedule patient appointments and confirm appointments. You will work closely with Behavioral Health staff and all departments to ensure flow and accuracy of information meets patients needs.
As a Federally Qualified Health Center Open Door Health Services provides comprehensive primary urgent preventive and select specialty services and social support programs for individuals and families regardless of their ability to pay. Our patients represent diverse backgrounds life experiences capacities and orientations.
Location
This position is located at 333 S. Madison Muncie IN.
Roles & Responsibilities
In this role you will:
- Serve as the first point of contact for patients by greeting checking in answering calls and scheduling appointments.
- Manage patient records and administrative tasks in the EMR including registration insurance verification chart updates and scheduling.
- Coordinate communication between patients providers and staff to support efficient and timely patient care.
- Perform front-office and operational duties such as collecting payments maintaining logs ensuring compliance and supporting overall clinic operations.
- Assist Spanish speaking patients.
Successful candidates will:
- Demonstrate a commitment to ethical inclusive and patient-centered care.
- Exhibit Open Door values: Esteeming the Team Maximizing Potential Doing the Right Thing Choosing Compassion and Encouraging Uniqueness
- Be able to react calmly in emergency situations.
- Be able to read understand and follow detailed written and oral communication.
- Be able to learn to use and update electronic health records and other online systems.
Qualifications
- High School diploma or GED equivalency preferred.
- Experience in a health care setting and/or in an office preferred.
- Previous experience as a receptionist and/or Check-out preferred.
- Bilingual in Spanish.
About Open Door
For more than 50 years Open Door Health Services has provided friendly expert patient-centered care for East Central Indiana residents with or without insurance. Services are offered at multiple locations in Muncie and Anderson Indiana. We are strongly guided by our mission vision and values in all we do.
Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others and ourselves by enhancing the communities where we live work and play.
Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.
Values: Esteem the Team Maximize Potential Do the Right Thing Choose Compassion Encourage Uniqueness
Open Door offers:
- An excellent benefit package covering your medical dental and vision needs
- Competitive pay
- Supportive team environment
- PTO and vacation time
- Opportunities for learning and career growth
Physical and Environmental Requirements
- Frequent exposure to communicable diseases toxic substances medicinal preparations and other conditions common to clinic environment.
- Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
- Requires standing walking or sitting for long periods of time. Occasional bending stretching or lifting up to 40 pounds.
- Requires the ability to work under stressful situations.
Required Experience:
Unclear Seniority
