Bilingual Patient Service Center Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve peoples quality of life by relieving the painful yet highly treatable symptoms of vein diseasesuch as varicose veins and heavy aching legs.

With over 70 clinics across 8 states and still growingwere building the future of vein caredelivering compassionate results-driven care in a modern patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93 the highest patient satisfaction in the industry.

Remote
Bilingual English & Spanish Required

Schedule:

• Position 1:
  
  • Monday: 1:30 PM10:00 PM
  • TuesdayThursday: 12:30 PM9:00 PM
  • Friday: 11:00 AM8:00 PM
  • Saturday & Sunday: Off
  Position 2:
  
  • Monday WednesdayFriday: 10:30 AM7:00 PM
  • Saturday: 10:00 AM6:00 PM
  • Tuesday & Sunday: Off

Metro Vein Centers is seeking a Bilingual Patient Service Center Representative to serve as a remote extension of our in-clinic front desk teams.

In this role youll communicate directly with patients by phone email and text message to support scheduling appointment changes insurance verification patient questions and general care coordination. Youll help ensure patients feel informed supported and cared for throughout every interaction.

This is an excellent opportunity for candidates with experience in healthcare call centers medical front desk operations patient access scheduling insurance verification or customer service environments who enjoy helping patients and thrive in a fast-paced high-volume setting.

The ideal candidate is organized empathetic dependable and comfortable balancing patient communication scheduling documentation and problem-solving simultaneously.

• Answering inbound patient calls throughout the day
• Supporting patients through phone email and text message communication
• Scheduling and rescheduling appointments within the EMR system
• Verifying insurance coverage and confirming appointment details
• Returning missed calls and managing cancellation or no-show lists
• Assisting patients with general questions related to appointments insurance or care coordination
• Collaborating with clinic and operational teams to support a seamless patient experience

• Communicate with patients in an omni-channel fashion via phone email and text messaging
• Answer inbound patient calls and place outbound follow-up calls as needed
• Schedule reschedule and confirm patient appointments accurately within the EMR system
• Verify insurance eligibility and confirm patient demographic and appointment information
• Respond to patient questions related to appointments billing insurance and clinic processes
• Return missed calls and manage no-show or cancellation workflows
• Maintain accurate documentation within the EMR system
• Meet departmental quality metrics responsiveness standards and customer service expectations
• Collaborate with internal teams to support a positive patient experience throughout the care journey

• Bilingual English and Spanish communication skills required
• Strong customer service and patient communication skills
• Ability to multitask between calls scheduling documentation and patient support responsibilities
• Comfort working in a fast-paced healthcare call center or patient support environment
• Strong attention to detail and accuracy when documenting patient information
• Ability to remain calm professional and empathetic during patient conversations
• Comfortable navigating EMR systems scheduling platforms payer portals and healthcare technology
• Reliable organized and team-oriented mindset

• High school diploma or equivalent required
• Prior experience in a healthcare call center medical office patient access scheduling or customer service role strongly preferred
• Experience verifying medical insurance coverage preferred
• Experience working within EMR systems or healthcare scheduling platforms preferred

• Healthcare Call Centers
• Medical Front Desk
• Patient Access
• Medical Scheduling
• Insurance Verification
• Medical Reception
• Outpatient Clinics
• Dental Offices
• Healthcare Customer Service
• EMR Scheduling
• Patient Registration
• Bilingual Patient Support

Full-time team members at Metro Vein Centers are eligible for:

• Medical Dental and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

Compensation for this role varies based on years of experience skill set and alignment with position requirements.

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The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable empowering and connected to overall well-being. From the first conversation to the final follow-up every patient interaction reflects our commitment to compassion expertise and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First Always Every interaction should make our patients feel valued heard and cared for.
• Stronger Together Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit We meet every challenge with positivity flexibility and problem-solving energy.
• Results That Make a Difference Were driven to improve lives through meaningful measurable outcomes.
• Commitment to Growth We invest in our people fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
Were committed to creating a workplace where everyone feels seen heard and supported. We do not discriminate based on race color religion sex national origin age disability genetics gender identity or expression sexual orientation veteran status or any other protected status in accordance with applicable federal state and local laws. This policy applies to all aspects of employment including recruitment hiring promotion compensation benefits and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal state and local employment laws including those related to nondiscrimination equal opportunity and pay transparency. Where specific disclosures or postings are required by law we provide this information as part of our hiring process or upon request.

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