Bilingual Patient Recruitment Specialist

At Headlands Research we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018 our rapidly growing company currently operates 20 sites across the US and Canada with plans for further expansion.

Location: Remote in the United States Corporate Full-Time Clinical Research

Were seeking a full-time remote Bilingual Patient Recruitment Specialist to join our corporate team. The Patient Recruitment Specialist will work remotely and be responsible for all subject recruitment-related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria participation in the development of recruitment strategies and plans and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants entering information into the clinical database and scheduling potential participants for on-site visits.

Schedule: Mondays through Fridays 8:00am - 5:00pm
Location: Remote in the United States
Reports to: Patient Recruitment Manager
Benefits: Our benefits package for full-time employees includes health insurance (medical dental and vision) Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Paid Time Off (PTO) a variety of disability accident and life insurance options as well as many more.

• Competitive pay annual performance incentives
• Medical dental and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and company holidays
• A mission-driven culture focused on advancing medicine and improving patient outcomes

Youll be part of a growing mission-driven organization that values its people. At our core were committed to bringing innovative medical treatments to patients fasterwhile creating an environment where employees thrive. If youre passionate about clinical research and ready to make a difference wed love to hear from you.

Responsibilities:

• Make 60 outbound calls a day responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
• Develop and maintain working knowledge of assigned medical indications
• Review patient database vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings
• Performing other administrative tasks as required.

Requirements:

• Bilingual in English and Spanish required
• Bachelors degree Associates degree or equivalent education or experience preferred
• Prior experience delivering excellent customer service is required; call center experience a plus
• Medical terminology knowledge a plus
• Prior inside sales experience a plus
• Experience with Salesforce a plus
• Passion for communicating with people required
• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities workloads and priorities
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently as well as with co-workers peers supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines patient information and other sensitive information
• Demonstrate professionalism sense of urgency and self-motivation to achieve required metrics