Bilingual Customer Service Representative (EnglishSpanish)

Now Hiring: Bilingual Customer Service Representative (English/Spanish)
Full-Time Flexible Day Schedule (8:00 AM5:00 PM)
Location: Romeoville IL
Compensation: $19.00$22.00 per hour

Join a Company That Values Great Customer Service
Rubber Inc. has been a trusted distributor to the automotive commercial and industrial markets since 1939. With multiple locations across the Midwest and Southeast we pride ourselves on delivering quality products dependable service and long-term customer relationships.

Were looking for a fully bilingual Customer Service Representative (English & Spanish) who enjoys helping people solving problems and providing exceptional support in a fast-paced environment.

Position Overview
As a Bilingual Customer Service Representative youll serve as a primary point of contact for both English-and Spanish-speaking customers. Youll assist with orders answer questions resolve concerns and work closely with internal teams to ensure every customer receives outstanding service.

If youre organized customer-focused and enjoy communicating with people from diverse backgrounds wed love to hear from you.

What We Offer

• Competitive hourly pay
• Comprehensive benefits package
• Opportunities for career advancement
• Collaborative and supportive team environment

Primary Responsibilities

• Provide professional customer support by phone email and other communication channels in both English and Spanish
• Enter and process customer orders accurately and efficiently
• Respond to questions regarding products pricing order status and services
• Resolve customer concerns with professionalism and a solutions-oriented approach
• Maintain accurate records of customer interactions within the CRM system
• Coordinate with internal departments to ensure timely order fulfillment
• Build strong relationships by delivering exceptional customer experiences
• Manage multiple priorities while maintaining accuracy and attention to detail
• Follow company policies procedures and service standards

Qualifications

• Fluent in both English and Spanish (required)
• Minimum of 3 years of customer service customer support or related experience preferred
• Experience working with CRM platforms such as HubSpot or similar software is a plus
• Comfortable handling a high volume of inbound customer calls
• Strong verbal and written communication skills in both languages
• Excellent organizational multitasking and problem-solving abilities
• Detail-oriented with strong computer skills and a customer-first mindset

Apply Today
If youre a bilingual customer service professional who enjoys helping customers and wants to build your career with a well-established company wed love to hear from you. Apply today to join the Rubber Inc. team!