Bilingual Customer Care Representative
Job Location:
Winston Salem, NC - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Bilingual Customer Care Specialist - North Carolina
Location(s): Remote in North Carolina
Pay: Starting at $20/hour up to $22/hour depending on level of experience.
Hours: Monday-Friday with working hours of 9 am - 6 pm (NC - EST)
Looking to make a difference in the lives of students and families
AlphaBEST Education provides extended-day summer and enrichment programs designed to inspire and engage students as they discover and learn beyond the school day in a fun safe environment.
As an AlphaBEST Customer Care Specialist youll talk with the families of current students to answer questions about our programs and guide them to the appropriate resources to enroll their child or children. You will also work within the student management system to help resolve billing-related questions.
We are looking for a passionate customer service professional who can:
- Deliver an exceptional customer service experience with every phone call and interaction
- Resolve customer concerns when questions or concerns arise regarding programs registrations our student management system accounts and billing.
- Have fun!
- Showcase AlphaBESTs core values to our customers
- Build customer loyalty
- Complete reports regularly that provide leadership with a picture of your area of responsibility
Heres what youll need:
- Bilingual in English and Spanish
- An obsession to make every customer happy
- Excellent verbal & written communication skills
- Two years experience and a proven track record of impeccable customer satisfaction
- Ability to exhibit our core values: Drive Change Value Connection Have Fun Put Children First BEST at What We Do Lead with YES and Make it Right
Why Join Us
At AlphaBEST we believe in boosting your potential. Whether youre exploring a future in education leadership or something entirely different youll gain real experience hands-on training and the tools to take your next step with confidence.
Visit to learn more about our benefits.
Required Experience:
Unclear Seniority
