Bilingual Claims Specialist

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

Bilingual (English/Spanish) Claims Service Specialist Tucson Arizona

Your Impact at GEICO
As a Bilingual (Spanish/English) AutoClaimsSpecialist youllreassure customers and offer solutions when they need us the most with empathyand care. You will guide policyholders through their coverage and steps to get back on the road safely.

Como especialista bilingüe brindarás tranquilidad a los clientes ofreciéndoles soluciones cuando más lo necesitan siempre con empatía y cuidado. Guiarás a nuestros clientes a través de su cobertura y en cada paso necesario para que puedan regresar a la carretera con seguridad.

What Makes This Opportunity Exciting

• Compensation & Incentives:

• Starting Salary:$20.84/hour ($41992.60annually).

• Differentials:10% Bilingual Skill:10% for evening shifts; 20% for weekends

• Bonuses:$1500 sign-on for licensed candidates.

• Benefits:

• Health and wellness benefits starting Day 1 (medical dental vision flexible spending accounts and more).

• Accrue Paid Time Offimmediately plus 13 paid holidays annually (8 fixed 5 floating).

• 401(k) with up to 6% match vestedimmediately.

• GEICO Strive upfront tuitionassistanceprogram (up to $5250 annually).

• Professional Growth:Licensing and continuing education at no cost including hundreds of eLearning courses to enhance your skills.

• Workplace Flexibility:Complete in-office training then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flexadditionalweeks annually to work off-site meeting location and work guidelines.

• Office Location: 3050 ML King Jr. Way Tucson AZ 85713

HowYoullMake a Difference

• Customer Interaction:Manage incoming calls collect accident facts investigate claim detailscollect statements from involved parties andassistin the processof gettingour customers back on the road.

• Problem Resolution:Resolve customer concerns ensuring a positive experience.

• Meaningful Impact:Drive customer satisfaction through meaningful interactions.

WhatWereLooking For:

• Experience:Customer-facingClaimsexperiencepreferred.

• License:Active Adjusters license preferred.

• Education:High School Diploma or GEDrequired; College degree preferred.

• Fluency in Spanish and English isrequired.

• Strong customer service interpersonal problem-solving and empathy skills.

• Adaptable detail-oriented and able to prioritize and multitask across platforms.

• Experienced in high-volume call centers with KPIs and measurable goals.

• Availabletowork evenings weekends and holidays.

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The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.