Bilingual Child Support Customer Service Assistant

With competitive pay great benefits and endless opportunities working for the City and County of Denver means seeing yourself working with purpose for you and those whobenefitfrom your passionskillsandexpertise. Join our diverseinclusiveand talented workforce of more than 11000 team members who are at the heart of what makes Denver Denver.

What We Offer

The City and County of Denveroffera competitivesalarycommensuratewith education and experience. The full salary range for this position is $21.26-$31.89with an expected hiring range of $21.26- $26.57. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year 12 paid holidays 1 personal holiday 1 wellness day and 1 volunteer day per year
• Competitive medical dental and visionplanseffective within 1 month of start date

Location

In this position you can expect to work on-site five days a week at the Denver Human Services Castro Building (1200 Federal Blvd Denver CO 80204) with the possibility of working at other supporting sites based on business needs. Hours may vary between 7:30 a.m. and 5:00 p.m. with core hours typically being 8:00 a.m. to 4:30 p.m. This role will include lobby support and call-center duties toassistclients.

WhatYoullDo

AtDenver Human Services (DHS) we envision a healthy community where people are connected supported safe and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children at-risk adults families and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security:
Through our Economic Security Division (ESD) Denver Human Servicesseeksto engage residents in strengthening economic well-being and mobility across their lifespan. Byleveragingthe resources of Denver Human Services programs and a network of community partnerships Economic Security providesa holistic approachto service deliveryin order toassistcustomers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division iscomprisedof the following program areas: Colorado Works Workforce Development SNAP to Success (Denvers name for Employment First) Childcare Assistance Program (CCAP) and Child Support Services (CSS).

The Economic Security Division of Denver Human Services is currentlyseekinghighly skilled applicants for the position ofChild Support Customer Service Assistant.

Child Support Services (CSS) partners with federal state tribal and local governments and others to promote parental responsibility so that children receive support from both parents even when they live in separate households. Nationally the child support program is one of the largest income-support programs for families contributing money to family budgets to help pay for the basics: shelter food childcare transportation and school clothes. Child support makesa big differenceto children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-beinghealthand stability of their children.We recognize that childrenbenefitfrom positive ongoing relationships with both parents.

TheChild SupportCustomer ServiceAssistant:

• Provides customer service in person responding to a variety of questions explaining policies and procedures and relaying child support related information to various customers.
• Creates and sends referrals to Child Support Technicians involving complicated case issues and thenmonitorsthat the referrals are responded to ona timelybasis.
• Assists Child Support Technicians with case reviews by researching and gathering relevant information and necessary case documentation.
• Schedules and reminds Child Support Technicians of upcoming appointments with clients.
• Prepares and sends paperwork to appropriate parties including but not limited to child support applications modification packetsassignmentsand notices.
• Will be in rotation toassistas a backup to the Child Support Call Center.
• Performs other related duties as assigned or requested.

WhatYoullBring

We value diversity of ethnicity race socioeconomic status sexual identity gender religion language ability and experience and exemplify this through the makeup of our team at all levels.Youllbe right at home here if you cultivate strong relationships and push yourself your work the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience skills and characteristics:

• Bilingual in Spanish highly preferred with the ability to read write and speak fluently
• A passion for public service and improving the lives of families.
• Experience multi-tasking in a fast-paced work environment.
• The ability to embrace change and innovative work processes.
• A desire to make a difference engaging customers with a solution-oriented approach through phoneemailand face-to-face contact.
• Commitment towards goingabove and beyondin challenging situations.

Required Minimum Qualifications

• Education Requirement:Graduation from high school or the possession of a GEDHiSETor TASC Certificate
• Experience Requirement:Two (2) years of experience performing office support work
• Education & Experience Equivalency: Additionalappropriate educationmay be substituted for the minimum experience requirements