Bilingual Benefits Call Center Representative

Bilingual Benefits Call Center Representative

Remote

Pay: $18/hour which may be below your states minimum wage. Please take this into consideration when applying.

About the Role:

As a Bilingual Benefits Call Center Representative youll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries benefit information and general questions regarding their benefits.

You will manage a steady call volume while actively listening navigating multiple systems and providing accurate and timely resolutions. Strong attention to detail communication skills and empathy are essential when handling sensitive customer information.

This position requires a self-motivated individual who can remain focused meet performance expectations and deliver a professional positive experience for every caller in a remote environment.

Requirements:

Were seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role you must have:

• Must be able to fluently read write and speak in both English and Spanish
• Previous customer service and/or call center experience
• Experience with healthcare employer benefits or retirement/annuity benefits preferred
• Strong keyboarding skills and proficiency navigating multiple systems
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively while managing a high volume of calls
• Ability to follow guidelines and provide accurate information
• Ability to work independently in a remote environment
• High school diploma GED or college degree
• Successful completion of background check
• Must be 18 years of age or older

Remote Requirements:

• Must pass an internet speed test (download equal to or greater than 25 upload equal to or greater than 5 Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

• We are currently NOT hiring in the following geographies including but not limited to:

  States: AK AZ CA CT CO HI IL MA MD ME MO MT NE NJ NY RI OR VT WA.
  Metro Areas: Minneapolis - MN Washington DC Denver - CO Boulder - CO Edgewater - CO Flagstaff - AZ.

#Remote44

Due to varying state and local minimum wage laws we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $18 an hour.