Bid Coordinator SR

ARE YOU A CURRENT US FOODS EMPLOYEE PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

BASIC PURPOSE
The Bid Coordinator position is responsible for providing exceptional service and operational support to K-12 customers throughout the region. This role processes incoming orders responds to customer inquiries resolves service and delivery issues and ensures accurate and timely communication. The position works within established service agreements company policies profitability objectives and K-12 nutritional requirements while partnering closely with Sales Operations and other cross-functional teams to support a positive customer experience.

Schedule: MondayFriday 7:00 AM4:00 PM

Pay $23/HR

ESSENTIAL RESPONSIBILITIES

• Respond to customer questions and concerns regarding deliveries routing product availability order status and service issues.

• Process incoming customer orders accurately and in a timely manner ensuring information aligns with customer requirements and established order guides.

• Maintain accurate and up-to-date information regarding school closures weather-related schedule changes holidays and other events that may impact ordering or deliveries.

• Maintain a detailed and accurate customer call sheet to ensure all assigned customers have submitted required order information and to proactively identify missing or incomplete orders.

• Collaborate with department management to create update and maintain customer order guides within the online ordering platform.

• Create and coordinate same-day deliveries pickups special orders and other service-related requests for customers.

• Demonstrate strong problem-solving and troubleshooting skills while effectively prioritizing tasks based on urgency and customer needs throughout the day.

• Provide support to the K-12 Region as needed to ensure consistent service and operational execution.

• Proactively collaborate with management to assist with the movement of slow-moving dead excess discontinued and short-dated inventory.

• Maintain a high level of accuracy attention to detail follow-through and responsiveness in all customer and internal communications.

• Perform other duties and responsibilities as assigned by the Manager.

RELATIONSHIPS

Internal: K-12 Regional Team and other cross-functional departments.

External: Customers and other customer contacts as required.

QUALIFICATIONS

Education/Training:
High school diploma or equivalent required. Bachelors degree preferred.

Related Experience:
Minimum of three years of customer service experience required. Experience supporting K-12 school nutrition or foodservice distribution accounts is strongly preferred.

Knowledge/Skills/Abilities:

• Working knowledge of Microsoft Excel Word and PowerPoint with a strong emphasis on Excel proficiency.

• Strong verbal and written communication skills with the ability to effectively communicate with customers and cross-functional team members.

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines and remain flexible in a fast-paced frequently changing environment.

• Strong emphasis on accuracy attention to detail and follow-through.

• Comfortable learning and utilizing technology online ordering platforms and other business systems.

Your efforts asaBid Coordinatormeetthefoundation that definesUS FOODSsuccess based on our pillars of cultural beliefs work ethic collaborative spirit and service.

BECOME AUS FOODSTEAM MEMBER!

Benefits for this role may include health insurance pre-tax spending accounts retirement benefits paid time off short-term and long-term disability employee stock purchase plan and life insurance. To review available benefits please click here: depends on relevant experience and/or education specific skills function geographic location and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

***EOE Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***