Benefits Coordinator (Human Resources)

Organizational Overview: Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30000 New Yorkers. We are two of New York Citys leading human services organizations meeting the needs of children youth and families homeless individuals and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people can make choices that lead to better lives for themselves and their families.

Position Summary: Oversees daily administration of multiple benefit-related human resource programs and services including health and welfare plans retirement savings plans work/life/wellness or other agency-sponsored programs and union-sponsored programs. Supports the Director or Benefits for the contact of benefit carrier and acts asliaisonbetween employees and third-party administrators or service providers to resolve or answer claim issues and services-related concerns.

Schedule: Monday-Friday 9:00am-5:00pm (60 min lunch)

Salary Range: $65000 - $70000

Candidates must have the required qualifications to be considered for the position. The salaryoffer will be basedonthe candidates number of years experience in the exact orcomparableposition and additional preferred qualifications will be taken into account.

Roles Responsibilities and Essential Duties

• Responsible for understanding plan design and administrative practices to answer employees questions involving eligibility plan/policy interpretation and participant account management.

• Works with benefit carriers and brokers to ensure that all eligible employees receive the proper coverage per theireligibility and enrollment

• Coordinatebenefit orientationsfor all eligible employees (including union employees); as well as annual benefit educational meetings during open enrollment periods

• Responsible for all enrollments changes and terminations in all benefit to IRS Sec. 125 regulations for open enrollment/changes instatus;

• Maintenance ofbenefit recordsand any material supporting changes related to qualifyingevents

• Responsible for the maintenance of employee benefit data in Paycom to ensure proper deductions from paychecks and proper benefits tracking for ACA and other compliancereports

• Support the Director of Benefits by reviewing all benefits invoices for accuracy and reconciling plan members and coverage levels monthly.

• Responsible for all retirement plan enrollments/changesand database maintenance.

• Issuesappropriate noticesand plan communications as may be necessary.

• Responsible for the preparation and maintenance of all COBRA and life insurance conversion relatedinformation;

• Assists theDirector of Benefitswith the compliance of all COBRA and HIPPA rules andregulations;

• Responsible for handling and the security of employees protected health information.

• Responsible forfiling WC/STD/PFL claims and responding to carrier inquiries.

• Main customer service liaison with Goddard Riverside employees; includes responding to employee requests for information and problem-solving via phone email and in-person appointments

• Generates periodic (daily weekly monthly etc.) Paycom reporting which may include detail and/or summary level information for use in management reports or various HR-related initiatives etc.

Specific Duties:

• Ensures proper andtimelyprocessing of enrollments statuschangesand termination of benefits coverage; coordinates with payroll to ensure that all enrollments terminations and change data are reflectedtimelyin HR and Payroll systems

• Responds to employee questionsregardingbenefits services to employees to answer their benefit questions handles and resolves escalated employee concern.

• Compilescensus data during annualbenefitrenewals.

• Assist the Director of Benefits throughout theopen enrollmentprocesspreparebenefit packagesreviewsand tracksenrollmentsetc.

• Develops andmaintainsrelationships with insurance carriers third-party administrators brokers.

• Administers andmaintainsthe FSA plans by reconciling the bi-weeklyscheduled deductionsfile against payroll records;identifiespotential discrepancies

• Prepares standardized COBRA eligibility letters andotherbenefitsinformationforterminatedemployees and addresses specific concerns.

• Perform other related duties as assigned by management including benefit related activities andassistancein the implementation of new benefitprograms;

• Otherbenefits andcompensationprojects as needed.

Qualifications/Educational Requirements

• 2yearsof combined experience with HRIS Payrolland benefit carrierdatabase systemswithdemonstratedworkingproficiencywith spreadsheet and database/reporting applications

• Minimum 2 yearsdemonstratedexperience administering employee benefits including knowledge of Medical Dental Vision Life LTD STD 403(b)retirement planand voluntarybenefit plans along with HIPPA regulations ERISA COBRA FMLA and other federal and state statutes.

• Prior knowledge ofWorkers compensation FMLAPFLNYStatedisabilitybenefits andclaimsreporting.

• Proficient with MS Office suite (Word Excel Power Point);

• Strong customer servicewrittenand verbal communication skills.

• Demonstrated success prioritizing multiple tasksand work in a high volume and fast paced environment

• Demonstrated ability to resolve problems and follow through on commitments

• Self-motivated proactiveaccountableand willing towork toward the resolution of complicatedemployeebenefitissue

• Maintains knowledge of government regulations benefit program trends and prevailing practices among similar organizations

• Good organizational skills; detail-oriented and able to keep complete andaccuraterecords

• Technologically savvy; good familiarity with systems

• Ability to ensure integrity of information and workflow processes

Physical Requirements

• Heavy computer use

• Mostly Indoors/Some outdoors walking

Work Environment

• In-office/Remote

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organization.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race color religion creed gender national origin age disability marital or veteran status sexual orientationgender identityor any other characteristic protected by federal state or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.