Benefits And Wellness Supervisor

Recognized by the Wellness Council of America (WELCOA) as anational Well Workplace the City of Milwaukee is committed to protecting andenhancing the health and wellbeing of our most valuable asset our employees.

The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being part of an inclusive team of public servants pleaseconsider the following opportunity.

The Benefits and Wellness Supervisor oversees daily benefitsoperations manages benefits-related systems and processes within the HumanResources Information System (HRIS) supervises benefits staff and coordinatesemployee outreach engagement and education initiatives.

The City of Milwaukees benefits programs include health anddental insurance a comprehensive wellness program on-site clinics an on-sitenurse liaison flexible spending and health reimbursement long-term disabilityinsurance life insurance tuition reimbursement a commuter value pass andother voluntary benefits focused on healthcare and wellness.

Benefits Administration

• Assist the Employee Benefits Director in overseeing employee benefit programs.
• Lead and execute all aspects of the annual open enrollment process including strategic employee communications educational outreach enrollment support and comprehensive system testing; ensure a seamless and successful enrollment experience.
• Monitor and maintain benefits eligibility enrollment life event changes and other benefits transactions.
• Review benefits processes and recommend improvements to increase efficiency accuracy and employee satisfaction.
• Ensure compliance with applicable laws regulations and reporting requirements related to employee benefits.

HR and Benefits Systems Management

• Serve as the primary administrator for benefits-related functions within the HRIS and other benefits management systems.
• Oversee system configuration testing troubleshooting data integrity and ongoing process enhancements.
• Collaborate with payroll Information Technology (IT) and external vendors to resolve system issues and implement upgrades or new functionality.
• Develop and maintain reports metrics and dashboards related to benefits participation utilization and program performance.

Employee Outreach and Communications

• Develop and coordinate benefits communication strategies that increase employee awareness and understanding of available programs and resources.
• Create and distribute benefits and wellness materials through various communication channels including newsletters intranet content presentations and informational campaigns.
• Conduct benefits orientations informational meetings and educational workshops for employees and retirees.
• Promote employee engagement and participation in benefits and wellness initiatives.
• Provide oversight to and administer the New Employee Orientation (NEO) presentation related to employee benefits both in-person and virtual.

Wellness Program Coordination

• Assist in the planning implementation and evaluation of employee wellness programs and initiatives.
• Coordinate wellness events health education programs screenings challenges and awareness campaigns.
• Collaborate with vendors healthcare partners and internal stakeholders to enhance wellness offerings and employee participation.
• Track program outcomes and participation metrics to assess effectiveness and identify opportunities for improvement.

Supervision and Customer Service

• Supervise and provide leadership to a team responsible for responding to benefits-related inquiries from employees and retirees across the organization.
• Establish service standards workflows and performance expectations to ensure timely and accurate customer support.
• Provide training coaching and professional development opportunities for staff.
• Serve as an escalation point for complex benefits questions concerns and employee situations.

Vendor and Program Administration

• Coordinate with benefits carriers brokers consultants wellness vendors and third-party administrators to ensure effective program delivery.
• Assist in contract administration vendor performance monitoring and issue resolution.
• Support benefits audits data requests and program evaluations.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

• The Benefits and Wellness Supervisor must be willing and able to work occasional evening and weekend hours to meet departmental needs.

1. Bachelors degree in human resources management public administration or a closely related field from an accredited college or university.
2. Three years of progressively responsible experience in benefit program administration and plan design including comprehensive wellness program development.
3. Ability to travel independently around the City of Milwaukee by public transportation walking biking or driving.

Equivalent combination of education and experience may beconsidered.

NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.

• Experience with a large employer or in the public sector.
• International Foundation of Employee Benefit Plans Certified Employee Benefits Specialist (CEBS) designation.
• WELCOA Certified or similar certification.
• Experience in customer-facing enterprise communications.

Technical

• Knowledge of various employee benefit programs plan design variations and administration.
• Knowledge of survey methodology and questionnaire development as well as strategies to encourage and ensure high response rates.
• Knowledge of statistical analysis methods to interpret and measure data trends from utilization reports surveys and report findings.
• Ability to track measure and evaluate various benefit and wellness program components.
• Proficiency using intermediate to advanced features of Microsoft Word Excel and PowerPoint Adobe Acrobat and/or InDesign and other creative applications to develop program materials marketing pieces presentations and reports.
• Knowledge of HRIS systems benefits administration technology and reporting tools.
• Enterprise communications knowledge and skills to share information and engage with internal and external audiences.
• Ability to implement benefit and wellness communication and marketing campaigns incorporating social media strategies and interactive learning components such as Brainshark and video clips.
• Knowledge of and experience using human resources and benefits administration systems.
• Knowledge of applicable federal and state regulations including Employee Retirement Income Security Act (ERISA) ACA Family Medical Leave Act (FMLA) and Consolidated Omnibus Budget Reconciliation Act (COBRA).
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) compliance and ability to ensure that appropriate policies procedures and training programs are in place.
• Knowledge of webinar creation scheduling promotion and hosting.
• Ability to read and interpret job-related materials such as reports policies and procedures.
• Ability to assist with policy and benefit plan formulation and implementation.
• Knowledge of mathematics to assist with financial and budget projections.
• Knowledge of employer healthcare and wellness trends

Supervisory

• Knowledge of supervisory principles and best practices.
• Ability to effectively lead a team of professional benefits staff.
• Ability to assign duties set clear performance standards provide coaching and training monitor work in progress evaluate performance and make hiring recommendations.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully are valued for their strengths and feel that they can safely express themselves.

Communication and Interpersonal

• Verbal communication skills to speak clearly and concisely to internal and external customers.
• Presentation skills to deliver benefit and wellness program information reports and data to various audiences.
• Written communication skills to develop clear and engaging marketing and communication materials informational program materials reports presentation materials and correspondence.
• Ability to work effectively with team members representatives of City of Milwaukee departments vendor partners and City officials.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.
• Ability to communicate complex benefit information clearly and effectively to a wide variety of professionals.

The current salary range (Pay Range 1HX) is$82677-$108380annuallyand the resident incentive salary range for City of Milwaukee residentsis$85984-$112715annually.Appointment above theminimum is possible based upon level of experience and other qualifications andis subject to approval.

BENEFITSThe City of Milwaukee provides a comprehensivebenefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass