Benefits Advocate

Benefits Advocate

Seeking a dedicated and detail-oriented Benefits Advocate to join a growing this role you will play a vital part in supporting clients by addressing their employee benefits needs ensuring seamless plan administration and delivering exceptional customer service. This is an excellent opportunity for a professional with a background in employee benefits insurance healthcare or HR to contribute to a dynamic and growth-oriented organization.

• Salary: $50000 - $60000 (commensurate with experience)
• Benefits: Competitive benefits package 401(k) paid time off professional development opportunities etc.

• Serve as a primary point of contact for clients addressing employee questions regarding coverage billing and eligibility.
• Process enrollments terminations and benefit changes while collaborating with insurance carriers.
• Assist with claims management and ensure timely resolution of issues.
• Prepare and update employee benefit packets and compliance forms.
• Maintain accurate and up-to-date records in Salesforce and internal systems.
• Support renewal season by preparing necessary documents and assisting with plan administration.
• Answer phones and provide exceptional customer service to clients.
• Shadow seasoned team members during the training period to learn workflows and client support processes.

• Required:
  • 1-2 years of experience in employee benefits insurance healthcare or HR.
  • Proficiency in Microsoft Excel and Outlook.
  • Strong organizational and communication skills.
• Preferred:
  • Experience with Salesforce.
  • Life and Health (L&H) license (ideal but not required; willingness to obtain is necessary and training costs will be reimbursed).

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