Beneficial Deployments Customer Success Manager, Scaled Partnerships

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

As Anthropics Beneficial Deployments team scales its customer base across Claude Enterprise Claude Code and our API we need to extend world-class customer success to a broader segment of customers through innovative scalable approaches. The Scaled CSM will pioneer digital-first and one-to-many customer engagements that drive adoption and further mission driven organizations impact at scale.

As a Scaled Customer Success Manager at Anthropic youll own the success of a broad portfolio of organizations who are committed to integrating AI to accelerate their impact. Youll walk alongside them through onboarding early wins and scaled adoption helping them stand up durable enablement upskilling and change-management practices so that Claude becomes part of how their teams actually work. Your work will directly shape how we engage with our nonprofit organizations at scale while maintaining the personalized high-value experience that defines Anthropic.

Youll collaborate closely with our Beneficial Deployments Customer Success team to develop compelling content with program leadership to co-develop engagement plans and surface learnings with Product to channel customer insights and with Customer Success leadership to continuously optimize our model.

Importantly this role centers on a carefully selected cohort of nonprofit partner organizations who have committed to working closely with us over the next year. Youll partner with each of these organizations in depth tailoring our programming enablement and support so it meets the distinct needs of their teams and co-creating practices that build lasting internal capacity rather than vendor dependency. The learning generated through these will directly shape how we support the broader nonprofit ecosystem.

• Own scaled customer engagement for a broad portfolio of organizations deepening relationships through structured touchpoints that drive activation meaningful adoption and sustained impact aligned to each organizations mission

• Design and execute one-to-many programs including workshops office hours cohort-based learning peer learning webinars partner-led thought leadership opportunities and shared resources that educate organizations accelerate adoption and cultivate a vibrant cross-organizational community of practice.

• Provide technical guidance. Help organizations shape AI roadmaps that are true to their mission and desired impact. Develop deep product expertise to guide implementation decisions advise on safe and responsible adoption and translate AI capabilities into mission-aligned outcomes for audiences from practitioners to executives

• Create focus for peer exchange. Elevate customer voices and enterprise and surface shared lessons that strengthen the broader nonprofit ecosystem.

• Channel customer voice back to economic mobility team and product team by learning alongside customers synthesizing feedback from working sessions enablement programs and ongoing engagement to influence roadmap and improve their experience

• Partner cross-functionally with program leadership on engagement strategy Product on adoption-driving features and Customer Success on playbook development for enablement upskilling and change management

• Establish a structured feedback cadence across a one-year program arc gathering input at regular checkpoints (e.g. 30/60/90 days mid-year and end-of-year) and channeling what we hear into shared reporting that keeps customers and program leadership aligned on whats working what needs to shift and how were responding.

• 3-5 years in customer-facing roles such as Customer Success Partnerships Program Management or Consulting with experience managing a broad portfolio of relationships or building scaled partner programs

• Experience working with mission-driven nonprofit public-sector or purpose-led organizations

• Experience supporting organizational change management adult learning or workforce upskilling initiatives

• Experience with digital-first or tech-touch customer engagement: Youve built or executed enablement programs including workshops cohort-based learning communities of practice or partner onboarding journeys

• Systems thinking and process orientation: You naturally ask how might we scale this and have experience building repeatable playbooks templates and frameworks that work across a diverse set of partner organizations and missions

• Data-driven mindset: Youre comfortable analyzing partner engagement signals adoption data and program effectiveness to make decisions and optimize approaches

• Technical aptitude and AI enthusiasm: You quickly master complex products translate technical concepts across audiences and are genuinely excited about responsible AIs potential to advance mission-driven work. Youre committed to helping partner organizations adopt Claude safely and effectively

• Excellent communication skills: You can create compelling written content for partner enablement and communicate effectively with stakeholders at all levels

• Comfortable building in ambiguity: This is an evolving motionyoull thrive creating structure where none exists iterating quickly based on what you learn alongside partners and adapting as the program grows

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.