Bell Attendant

Who We Are

Based in San Antonio Texas Zachry Hotels is a proven leader in the developmentmanagementand ownership of hospitality assets. At Zachry Hotels we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management operation and development. We take care of our clients businesspartnersand each other as family within a culture of service and accountability where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More ThanAJob

The Monarch San Antonio A Legacy of Service and Sophistication

The Monarch San Antonio Curio Collection by Hilton is a 200-room 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself the property features thoughtfully curated meeting and event venuesincluding the iconic La Mariposa sculpture paviliona full-service spa five distinct food and beverage concepts a rooftop restaurant and bar and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo The Monarch is more than a place to stay. It is a place to belong to connect and to be inspired.

Our purpose is expressed through servicegracious genuine and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose The Monarch San Antonio is where your talent can truly shine.

Position Overview

Bell Attendants play a key role in creating an exceptional first and last impression for guests. This position delivers personalized anticipatory service byassistingwith luggage escorting guests andprovidingknowledgeable guidance throughout the hotel while upholding the highest luxury hospitality standards.

WhatYoullDo

Guest Experience & Service Excellence

• Greet guests warmly upon arrival and departure with professionalism and courtesy.
• Assistwith luggage handling storage and delivery to guest rooms.
• Escort guests to rooms and explain room features hotel amenities and services.
• Offer proactiveassistance directions and local recommendations.
• Recognize VIPs repeat guests and special requests to deliver personalized service.

Operations & Coordination

• Coordinate arrivals and departures with Front Office Valet and Concierge teams.
• Maintainaccurateluggage logs and organization of storage areas.
• Deliver guest items packages and special amenities promptly and discreetly.
• Support in-roomrequestsand guest service calls as needed.
• Maintainflexibility to work peak arrival and departure times.

Professionalism & Brand Standards

• Maintain impeccable grooming uniform standards and professional demeanor.
• Uphold five-star service standards and hotel policies at all times.
• Protect guest privacy security and confidentiality.

Safety & Compliance

• Follow safety procedures when handling luggage and equipment.
• Use bell carts properly andmaintaincleanliness of service areas.
• Report safety concerns lost and found items or guest incidentsimmediately.

WhatYoullBring

Required Education

• High School Diploma or equivalent required.

Preferred Experience & Skills

• Previousbell concierge or luxury hospitality experience preferred.
• Knowledge of hotel amenities and local area attractions preferred.
• Bilingual (English/Spanish) preferred.

Required Skills and Abilities

• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to lift carry and maneuver luggage up to 50 lbs.
• Ability to stand and walk for extended periods.
• Ability toworkflexible schedules including evenings weekends and holidays.

Zachry Hotels offers anindustry leadingbenefits package for our employees and their families.

• Medical Dental Vision and Life Insurance
• 401K Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employeeassistanceprogram
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry including unsolicited resumes sent to a Zachry mailing address or email address directly to Zachry employees or to Zachrys resume database will be considered Zachry property. Zachry will not pay a fee for any placement resultingfrom the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency hassubmittedan unsolicited resume to have beenreferredby theAgencyfree of any charges or fees. Agencies must obtain advance written approval from Zachrys recruiting function tosubmitresumes and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachrys Human Resources Representative or his/herdesignee. No other Zachry employeeis authorized tobind Zachry to any agreementregardingplacement of candidates byAgency.

Required Experience:

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