Bell Attendant

• Consistently provide professional warm engaging and personalized service to all guests.
• Welcome every guest entering or departing the hotel with enthusiasm and professionalism.
• Assist all arriving and departing guests with luggage and personal belongings.
• Escort guests to their guestrooms while providing a personalized orientation to room features hotel amenities and available services.
• Ensure guests are comfortable operating room features including climate controls lighting technology and other in-room amenities.
• Deliver luggage guest amenities packages messages and other requested items promptly and accurately.
• Assist guests during the check-in and check-out experience by coordinating with the Front Office team.
• Maintain a visible presence at the hotel entrance and lobby to proactively assist guests.
• Assist guests departing by vehicle in coordination with the Door and Valet team to provide a seamless arrival and departure experience.
• Safely transport store and retrieve guest luggage while maintaining accurate luggage storage records.
• Ensure the security and proper handling of all guest belongings at all times.
• Respond promptly to guest requests and provide information regarding hotel facilities services dining outlets transportation and local attractions.
• Work closely with the Concierge team to assist guests with directions recommendations transportation arrangements and local information.
• Maintain effective communication with Front Office Concierge Housekeeping Engineering Security and other hotel departments to fulfill guest requests efficiently.
• Observe the hotel entrance lobby and surrounding areas for safety and security concerns and immediately report suspicious activity to Security.
• Handle guest concerns promptly and professionally escalating issues to leadership when appropriate.
• Support special events VIP arrivals and group check-ins/check-outs.
• Participate in daily pre-shift meetings and remain informed of hotel events VIP arrivals group movements and operational updates.
• Maintain cleanliness and organization of the bell stand luggage storage areas and surrounding work areas.
• Follow all Fairmont policies and procedures health and safety standards Forbes Travel Guide standards and Leading Quality Assurance (LQA) service standards.
• Participate in service audits quality assurance initiatives and continuous improvement efforts.
• Maintain regular attendance and punctuality in accordance with hotel scheduling requirements.
• Maintain professional appearance and grooming standards including proper uniform and name tag.
• Assist other Front Office colleagues during periods of high business volume.
• Assist with lobby organization and presentation throughout the day.
• Participate in ongoing training and departmental meetings.
• Perform additional duties as assigned by management.

Qualifications :

• Service focused personality is essential; customer related experience an asset 
• Ability to work well under pressure in a fast paced environment 
• Excellent communication skills and a professional presentation 
• Ability to work cohesively with fellow colleagues as part of a team 
• Must be available to work a variety of shifts including mornings evenings overnights weekends holidays.  
• Fluent in English 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time