Bell Attendant Columbus, OH

Position SummaryThe Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage providing directions and ensuring smooth arrivals and departures. This role requires excellent customer service skills attention to detail and a professional welcoming demeanor. The Bell Attendant also supports front desk operations coordinates with valet services and responds to guest requests contributing to an exceptional overall hospitality ObjectiveTo provide outstanding guest service by ensuring smooth luggage handling assisting with transportation needs and offering a warm and professional first impression. The Bell Attendant is committed to enhancing the guest experience by being attentive proactive and knowledgeable about the hotel and local area while upholding the highest service Duties and ResponsibilitiesGuest Assistance and Luggage HandlingThe Bell Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth welcoming experience. They greet guests manage luggage transfers explain hotel amenities coordinate departures and help arrange transportation all while maintaining professionalism and attentiveness to enhance guest AssistanceThe Bell Attendant enhances the guest experience by arranging transportation offering local recommendations and coordinating with staff to fulfill guest requests ensuring smooth travel and exceptional service throughout their Requests and Concierge SupportThe Bell Attendant supports guest satisfaction by promptly handling requests providing Attendant recommendations and assisting with deliveries all while maintaining a professional and welcoming presence to create a positive and memorable guest and Entry MaintenanceThe Bell Attendant ensures a positive first impression by keeping the lobby and bell stand clean organized and welcoming while maintaining luggage carts and equipment to support a smooth and professional guest and Security ComplianceThe Bell Attendant upholds safety and security by following proper procedures for handling guest belongings assisting during emergencies and monitoring the lobby and entrance to maintain a safe orderly and welcoming ResponsibilitiesSupport evolving business needs by completing other tasks as assigned attending required meetings and training and maintaining schedule Skills and AbilitiesCompetency/QualificationsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential and ExperienceA high school diploma or GED is required experience in parking hospitality or a similar customer service field is and LicensesA valid drivers license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this Customer Service and CommunicationProvide exceptional guest service through professional communication active listening and personalized assistance creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team Handling and SafetyHandle guest luggage safely and efficiently ensuring belongings are transported with care and discretion. Maintain confidentiality follow proper storage procedures and ensure luggage is organized secure and easily Demands and Work EnvironmentThis role requires stamina to stand walk and lift up to 50 lbs. for extended periods often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights weekends and holidays is essential to support guest needs and hotel takes place in both indoor and outdoor environments including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues vendors and clients use computers communicate by phone and operate in environments that may be noisy and include moving vehicles and exposure to the Phone UseEmployees may be required to use personal cell phones for work-related communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for work-related phone usage will follow company TransparencyPMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal state and local laws on compensation pay transparency and pay Compensation and BenefitsHealth Benefits Medical vision and dental insurance Upon eligibility401K Upon eligibilitySupplemental Insurance Life insurance and critical illnessBonus opportunitiesInternal leadership development programPaid time offPaid trainingTuition assistance through Bellevue University Up to $5250 per yearNationwide discounts through Perks at WorkMilitary friendly employerEmployee at WillEmployment with PMC is on an at-will basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120-day introductory period Labor Standards Act (FLSA)This position is classified as exempt under the Fair Labor Standards Act (FLSA) meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work is compliant with all state workmans compensation LeavePMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modificationin compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to Title: Bell AttendantDepartment: Valet Parking OperationsReports directly to: Account ManagerSchedule: Full-time / Part-timeStatus: Non-ExemptCompensation: Hourly rate plus tips opportunities(Rates can vary by market / Tips based on service performance and customer interactions)