Behavioral Health Front Office Coordinator

Who We Are

Casa de los Niños is one of the most established and well respected non-profit organizations in Tucson. We have been helping kids and healing families since 1973. Our services include parent education classes Foster Care Parents As Teachers Behavioral Health and Nurse-Family Partnership Program!

Job Summary

The Health Services Specialist supports the functions of the Behavioral Health division by providing intake financial screening eligibility enrollment and membership services to members of the behavioral health system and their families with a focus on the coordination of care on an administrative addition processes billing for contracts resolves billing issues and ensures compliance with regulatory requirements and tasks associated with data management in a statewide system and EHR.

Essential Duties

• Provides administrative support to program staff.
• Facilitates all incoming calls and addresses member questions.
• Submits & maintains reports in timely and efficient manner.
• Enrolls Rapid Response and Walk-in members.
• Greets visitors to the building and assures that they are responded to in a timely manner.
• Handles all incoming/outgoing mail.
• Provides clerical support as assigned by all programs.
• Directs all incoming faxes to the appropriate recipient.
• Facilitates inter-agency communications including Client Notification of Admission Forms.
• Provides cross coverage for other members of the membership team including front desk enrollment eligibility and medical records.
• Quickly and accurately directs callers to the appropriate department/person.
• Schedules member appointments according to practice protocols and obtains the necessary information.
• Accurately enters members information in the scheduling program.

• High School Diploma and four (4) years of full-time behavioral health work experience required
• Associates Degree and two (2) years of full time behavioral health or healthcare industry experience in an administrative role preferred.
• Current CPR/First Aid certification
• Must demonstrate ability to process and maintain confidential/sensitive information.
• Must demonstrate highly developed interpersonal skills excellent organizational clerical written and verbal communication skills attention to detail ability to prioritize multi-task and meet deadlines.
• Excellent written and verbal communication skills.
• The ability to work independently and in a team.
• Bilingual in English and Spanish preferred.
• Must be able to meet training and agency requirements for the position.
• Must foster an environment that is solution-focused dedicated and compassionate to support the organizations mission values and strategic direction.
• Must exhibit a demonstrated commitment to diversity and inclusion values diverse perspectives and encourages contributions by all team members.
• Must be able to qualify for and maintain a valid Arizona Department of Public Safety level one fingerprint clearance card.
• Must possess a valid Arizona drivers license and be insurable under the agencys automobile policy.

Our Mission

Casa de los Niños promotes child well-being and family stability in our community. We place top priority on hiring and growing a team of knowledgeable passionate creative and diverse individuals who have a strong desire to empower children and families within our community. More information about us and our current job openings is available at . Casa de los Niños is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race color creed religion ancestry age sex marital status national origin disability or handicap veteran status gender identity gender(sex) sexual orientation or familial status.

Required Experience:

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