BDC Service Representative

Who We Are

Moran Automotive is a premier dealership group recognized nationwide for outstanding sales and service. We are committed to complete customer satisfaction and to providing our employees with excellent pay benefits and opportunities in a supportive environment. With BuickGMC Chevrolet CDJR and our Used Car Outlet we offer broad opportunities for growth. Were built on trust transparency and treating people like familymaking Moran a place where driven professionals can thrive.

Moran Chevrolet in Clinton Township is seeking a BDC representative with excellent phone skills and email proficiency to work within our service repair department. We are one of the largest General Motors dealerships in the country and offer a large volume of email and phone leads. We offer a large base pay sales incentives Blue Cross Blue Shield AFLAC 401K paid vacations and holidays. Successful candidate should posses excellent computer with proficency in Office 365 and phone skills. We are willing to train the right person.

What We Offer

• Competitive compensation
• Health dental and vision insurance
• Life insurance
• 401(k) plan
• 5-day work week
• Employee Discount
• Paid Time-Off
• Air-conditioned work environment
• Great team culture and growth opportunities
  
  

What Youll Do

• Answer customer questions via phone email chat and text
• Schedule and confirm service appointments
• Follow up with past customers and prospect new customers
• Work lead manifests and maintain accurate customer records in the database
• Maintain and update the dealerships customer and lead database
• Provide excellent customer service to enhance the dealership experience

What Were Looking For

• Excellent phone email and written communication skills
• Proficient with computers
• Strong customer service skills and professional demeanor
• Ability to schedule confirm and follow up on customer appointments
• Comfortable handling high volumes of calls emails texts and chats
• Detail-oriented and organized; able to maintain accurate customer records
• Self-motivated with a willingness to learn; training provided
• Previous experience in a BDC automotive or service department setting is a plus

Equal Opportunity Employer
Moran Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.