BDC Service Appointment Coordinator

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center!

Are you an energetic communicator who loves connecting with people and thrives in a fast-paced environment Do you possess top-notch phone etiquette and a passion for delivering an exceptional customer experience

In this vital role you will be the voice of our service departmentshandling high-volume inbound and outbound service calls assisting with scheduling service appointments and helping us hit our daily appointment goals.

If you have strong customer service and communication skills are motivated by clear targets and are dedicated to excellence we want you on our team!

Compensation & Availability

• Pay: $16.00 per hour plus commissions
• Schedule Requirements: Must be available to work shifts Monday through Saturday between the hours of 7:00 am and 6:00 pm.

Qualifications

• Core Skills: Strong customer service and communication skills are required. We look for results-driven individuals who are motivated by clear benchmarks. Your primary focus is to turn conversations into booked service appointments while maintaining the highest level of professionalism.
• Education/Experience: High school diploma or GED; OR 1 to 3 months of related customer service/call center experience; or an equivalent combination of education and experience.
• Telephone Skills: Ability to master phone training techniques demonstrating exceptional phrasing tone and smooth communication.
• Communication: Strong ability to read comprehend and write simple correspondence and effectively present information to customers and team members.
• Professionalism: Strict adherence to company guidelines regarding integrity customer honesty and professional language. Consistency with punctuality and attendance is required.

Comprehensive Benefits

• Medical Dental and Vision Insurance
• FSA/HSA/LPFSA
• Prescription drug coverage
• HealthJoy App - company-paid healthcare navigation tool
• Employee Assistance Program (EAP)
• 401(k) with company contribution upon eligibility
• Short- and Long-Term Disability
• Legal Resources coverage & ID Protection
• Vacation & holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted gym memberships to OneLife and YMCA

Ready to join our team Apply today and drive your career forward with Casey Auto Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.