BDC Representative Bob Howard Buick GMC
Job Location:
Oklahoma City, OK - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Bob Howard Buick GMC is seeking a motivated and customer-focused BDC Representative to join our team.
The BDC Representative serves as the first point of contact for prospective customers responding to internet phone and dealership-generated sales leads. This role is responsible for building customer interest providing timely follow-up and scheduling appointments that drive showroom traffic and sales opportunities.
The ideal candidate is professional energetic and comfortable communicating through phone calls emails and text messages. Success in this role requires strong communication skills attention to detail and a results-driven mindset.
- Respond promptly and professionally to inbound sales leads via phone email text and CRM platforms.
- Conduct outbound follow-up calls and communications with prospective customers.
- Engage customers in conversation to understand their vehicle needs and interests.
- Schedule and confirm appointments for the dealership sales team.
- Maintain consistent follow-up with customers to maximize appointment show rates.
- Accurately document customer interactions and activities within the CRM system.
- Work closely with sales management and team members to ensure a seamless customer experience.
- Meet or exceed appointment-setting show-rate and sales-related performance goals.
- Provide exceptional customer service and create a positive first impression of the dealership.
- Follow dealership BDC processes scripts and best practices.
- Previous BDC customer service call center sales support or automotive dealership experience preferred.
- Excellent verbal and written communication skills.
- Strong phone presence with the ability to build rapport quickly.
- Comfortable communicating through phone email and text messaging.
- Self-motivated organized and goal-oriented.
- Ability to multitask and manage a high volume of customer interactions.
- Basic computer proficiency and experience with CRM systems is preferred.
- Positive attitude and strong commitment to customer satisfaction
- Competitive hourly rate plus performance-based bonuses.
- Bonus opportunities based on appointments shown and vehicles sold from scheduled appointments.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
