Bdc Rep

As a BDC Representative at Safford Mazda Alexandria you will be the digital face and voice of our dealership. You will play a pivotal role in driving customer engagement managing inbound and outbound digital communications and keeping our sales pipeline moving. If you love fast-paced environments building instant rapport over phone/text/email and turning digital inquiries into showroom appointments this is the perfect spot for you.

• First-Class Communication: Respond promptly and professionally to all incoming customer inquiries via phone email text and live website chat.

• Lead Conversion: Initiate strategic outbound follow-ups to prospective and existing customers turning warm digital leads into confirmed showroom appointments.

• CRM Mastery: Maintain flawless data integrity by logging all customer interactions notes and appointment statuses in our CRM system.

• Cross-Department Synergy: Coordinate closely with our sales and service teams to ensure a seamless handoff when a customer arrives at the dealership.

• Performance Tracking: Assist leadership in monitoring lead statuses appointment show-rates and key sales performance metrics.

• Reputation Building: Deliver a premium customer experience that enhances the reputation of Safford Mazda Alexandria and drives long-term repeat business.

• Top-Tier Communication: Exceptional verbal and written communication skills with a knack for sounding warm and professional over digital channels.

• Laser Focus & Detail: Strong organizational skills with the ability to manage a busy inbox without letting leads slip through the cracks.

• Tech-Savvy Skillset: Comfortable navigating CRM software or similar digital customer management tools.

• Multi-Tasking Master: Ability to thrive and manage your time effectively in a fast-paced modern dealership environment.

• High Energy: Self-motivated target-driven and possesses a genuinely positive team-oriented attitude.

• Bonus Points: Previous experience in automotive sales retail customer service or a call center environment is a major plus!

• Competitive Compensation: Base pay plus performance-driven incentives.

• Career Velocity: Clear pathways for professional growth and advancement within the Safford Mazda Alexandria dealer group.

• Culture: A supportive high-energy and dynamic team work environment.

• Perks: Generous employee discounts on vehicle purchases parts and service.

• Investment in You: Comprehensive onboarding professional development and ongoing sales/tech training.

Safford Mazda Alexandria is a premier automotive dealership located in Alexandria VA. We are fully dedicated to providing an unparalleled customer experience and delivering top-quality vehicles. We pride ourselves on cultivating a welcoming collaborative environment where both our guests and our team members can thrive and achieve long-term success.