BDC Manager-Automotive

Award-Winning Bob Loquercio Auto Group is seeking an experienced motivated and results-driven BDC Manager to lead our Business Development Center. We are looking for an automotive professional with a proven history of developing successful teams driving lead conversion and delivering an exceptional customer experience.

We value leaders who are committed to building a long-term career with our organization. If you have dealership BDC management experience a passion for coaching others and a desire to grow with a stable family-owned automotive group wed love to meet you.

• Medical Plan
• Dental Plan
• Vision Plan
• 401(k) Savings Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Employee Discounts on Products and Services
• Paid Training and Professional Development
• Career Advancement Opportunities
• Work-Life Balance
• Family-Owned Organization Focused on Long-Term Employee Success

As the BDC Manager you will be responsible for leading the day-to-day operations of our Business Development Center while ensuring every customer interaction reflects the high standards of Bob Loquercio Auto Group. You will oversee a team of Business Development Representatives drive appointment generation monitor performance and implement processes that maximize lead conversion and customer satisfaction.

The ideal candidate has previous automotive dealership BDC management experience thrives in a fast-paced environment and understands the importance of accountability coaching and process consistency.

• Lead coach and motivate the Business Development Center team to achieve and exceed performance goals.
• Respond promptly professionally and courteously to internet leads while ensuring your team follows the same high standards.
• Utilize proven scripts workflows and best practices to create a consistent and exceptional customer experience.
• Monitor and ensure all customer inquiries are entered accurately into the dealership CRM.
• Oversee appointment generation while improving appointment show rates and sales conversions.
• Effectively utilize CRM and lead management tools to maximize opportunities.
• Review daily weekly and monthly performance metrics and implement strategies for continuous improvement.
• Partner closely with the Sales Management team to ensure a seamless customer experience from initial contact through vehicle delivery.
• Compile reports monitor team performance and maintain accurate documentation in a timely manner.
• Lead by example through professionalism integrity accountability and a commitment to customer satisfaction.

• Automotive dealership BDC management experience is required.
• Proven success leading a Business Development Center or Internet Sales Department in a dealership environment.
• Strong understanding of automotive sales processes CRM systems and internet lead management.
• Experience coaching mentoring and developing high-performing teams.
• Results-driven with the ability to improve lead conversion appointment-setting and customer retention.
• Excellent leadership communication organizational and time-management skills.
• Experience working in a disciplined process-oriented and performance-driven dealership environment.
• Knowledge of social media digital marketing and online customer engagement is a plus.
• Self-motivated dependable and looking to build a long-term career with an organization that promotes from within.

If youre an experienced automotive BDC leader looking for a company that values performance longevity and professional growth we invite you to apply and become part of the Bob Loquercio Auto Group family.