BDC Customer Care Specialist

BDC Customer Care Specialist

Were looking for a friendly organized and customer-focused BDC Customer Care Specialist to be the first point of contact for our dealership. The ideal candidate will be comfortable handling inbound and outbound calls setting appointments and providing exceptional service to every customer. If you have great communication skills attention to detail and enjoy working in a fast-paced environment wed love to meet you.

About Foundation Automotive

We are a fast-paced high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability energy and a commitment to success.

We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime high-traffic area offering consistent opportunities and strong earning potential.

We also invest in our team through ongoing training and development ensuring you have the tools knowledge and support needed to succeed and grow in the automotive industry.

Compensation and Benefits

• Health Medical and Dental
• 401K Plan options
• PTO and SICK Leave
• Growth opportunities
• Flexible Work Schedule
• Competitive Pay

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with theBDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of theBDC team which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products features accessories etc. and their benefits to customers
• Attend product and sales training as requested byBDC
• Attend sales meetings
• Maintain a professional appearance

Requirements

• High school diploma or general education degree (GED)
• Sufficient reading skills to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations
• Strong writing skills to write reports business correspondence procedure manuals advertising copy
• Presentation skills to share information and respond to questions from groups of managers clients customers and the general public
• Mathematical skills to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume
• Ability to interpret and follow instructions shared in written oral diagram or schedule form
• Clean driving record & valid drivers license

Foundation Automotive Corp is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.