BDC Associate Fixed Ops PORSCHE BIRMINGHAM

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles.  The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner.  This highly accountable position uses lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest.  The service BDC associate will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

       Respond to internet inquiries with courtesy accuracy and professionalism.

       Promptly and accurately enter all customer inquiry data into the CRM.

       Generate service appointments.

       Conduct phone surveys to assess customer preferences and quality of experience.

       Effectively utilize lead management tools.

       Compile all necessary reports forms and other documentation on a timely basis.

     Perform cashier duties as requested. 

       Perform other job-related duties as assigned.

       Exhibit ethical behavior provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications :

       Excellent verbal and written communication skills.

       Strong MS Office Suite computer skills.

       Ability to work independently and as part of a team in a fast-paced environment.

       Ability to work in call center environment.

       Strong organizational and time management skills.

       Ability to read and comprehend rules regulations policies and procedures.

Additional Information :

Hourly pay range:

• $21.00 to $23.00 per hour

Schedule:

• Full Time - 40 hours - 5 working days
• Monday through Saturday availability

What We Offer:

• Comprehensive benefits package including medical dental and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative performance-driven work environment

Learn more: Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S. powering a nationwide network of top-brand dealerships. Were transforming the car-buying experience with a fast-paced people-first culture innovative technology and a relentless drive to winfor our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time