Bdc And Csi Coordinator

Job Description

Job Title: BDC and CSI Coordinator

Reports to: Executive General Manager

FLSA Status: Exempt

Prepared By: HR Department

Summary:Coordinates with an outside BDC vendor and General Managers Sales Managers and Salespeople to ensure that customer sales inquiries through phone calls and the internet are handled correctly. Coordinates efforts to ensure that new vehicle purchasers are completely satisfied with the purchase experience.

Essential Duties include the following. Extra Duties may be assigned.

-Runs daily/weekly/monthly BDC Department reports according to predetermined metrics and tracks results. Communicates with both the vendor and General Managers about results that are lacking or exceeding expectations.

-Listens to actual customer/CSR phone calls. Communicates with both the Vendor and the General Managers about calls that either dont meet expectations or are exceeding expectations.

-Assures scheduled appointments have been confirmed daily.

-Downloads lists from Manufacturers and other sources into the CRM.

-Updates and purifies customer records.

-Ensures missed sales appointments and unsold customer appointments are rescheduled.

-Contacts customers who have purchased new vehicles in a timely manner. Thanks customers for their purchase and inquiries whether customer is completely satisfied.

-Informs the appropriate General Manager about customer concerns reference their sales experience. Follows up with General Managers and the customer to ensure the concern(s) have been addressed.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED). Three years experience working in an automotive dealership BDC.

Language Skills

Ability to read analyze and interpret reports. Ability to effectively present information and respond to questions from groups of managers customers and sales personnel. Ability to gather information and respond effectively to complaints from customers. Ability to make effective and persuasive presentations.

Mathematical Skills

Ability to compute rate ratio and percent and to interpret bar graphs. Ability to calculate figures and amounts such as discounts interest commissions and percentages. Ability to apply concepts such as fractions percentages ratios and proportions in practical situations.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit finger handle and feel; talk and hear; reach with hands and arms.

Specific vision abilities required by this job include close vision depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is usually moderate.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.