Bartender

Live the Island Life as a Bartender at Tommy Bahama Resort

Tommy Bahama Miramonte Resort is more than just an island-inspired brand its a lifestyle. At our resort we bring the spirit of paradise to life through exceptional service warm hospitality and unforgettable experiences. As a Bartender you will play a key role in delivering a laid-back yet refined guest experience by crafting high-quality beverages and connecting with guests in true Tommy Bahama style.

Salary Rate: $16.90/hr

Key Responsibilities:

• Create classic and signature cocktails with consistency flair and attention to detail
• Provide warm personalized service that reflects Tommy Bahamas relaxed and upscale environment
• Engage guests with genuine hospitality offering drink recommendations and insights into the resorts offerings
• Maintain an inviting clean and well-stocked bar that adheres to health and safety standards
• Accurately handle POS transactions tabs and cash/credit card payments
• Ensure responsible alcohol service in compliance with local laws and company policies
• Collaborate with the resorts culinary and service teams to ensure a seamless guest experience
• Participate in resort events and themed promotions as needed
• Stay informed about seasonal menus resort happenings and local attractions to enhance guest interaction

Duties and Responsibilities:
A warm personality attentive and presentable.
Responds courteously and efficiently to queries and problems from guests and all staff.
Responsible for maintaining cleanliness in the bar area (sweeping moping washing dishes wiping counters etc.)
Maintains cleanliness of walk-ins and reach-in coolers
Ensures cleanliness of bar utensils and glassware during and after service
Ensures opening ongoing and closing side work is complete
Starts the day counting an opening bank ability to make proper change for cash orders
Ensures end of shift bank is balanced with appropriate procedures followed in daily drop
Obtains credit cards or room information to begin tabs
Must ensure bookkeeping and proper payment is received
Maintains seasonal liquor beer and wine pars
Properly reports tips and hours at the end of each shift using the proper documents for recording
Ensures supplies/ingredients are properly stocked before during and after shift
Always maintains a professional demeanor and attitude
Maintains a professional appearance. Follows all Miramonte Resort dress code standards
Performs other related duties as assigned
Mixes ingredients to prepare cocktails and other beverages according to recipe
Able to make basic cocktails that will be requested by guests outside of the drink menu with the ability to look things up and adhere to drink requests if not known
Adheres to all RBS ABC and Food Handlers standards as well as all Miramonte Resort policies
Takes food and beverages orders using POS system to ring items in
Checks identification to verify age requirements for alcohol purchase/consumption
Offers menu advice and suggestions to guests
Maintains a strong knowledge of beverage trends
Provides general resort and area information for guests
Maintains an up to date working knowledge of all resort amenities as well as any special events
Up sells other resort services and amenities to guests
Communicates all pertinent information about guests or menu/cocktail changes to the Grapefruit & Basil dining team
Maintains constant awareness of safety issues (i.e. broken glass frayed electrical cords leaks broken locks and suspicious persons) reporting all safety incidents to Manager on Duty
Follows through on lost and found procedures. No articles shall be removed from occupied guest spaces. Absolute respect for guest property should always be exercised.
Maintains a commitment to customer service and guest satisfaction
Resolves guest issues promptly and with great care and effectiveness
Offers warm and sincere welcome/farewell for all guests of Miramonte Resort including use of guest name & good eye contact with each guest
Interacts with resort staff in a professional manner assisting other departments with necessary information and help if needed
Remains alert courteous and helpful to the guests and colleagues at all time

Prerequisites:
Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills attention to detail and problem-solving skills.
Must be mature pleasant courteous cooperative and an enthusiastic team player who displays good human relations skills.
Must be at least 21 years of age
Must be able to read write and speak English
Possess valid RBS certification
Possess valid Food Handlers card upon hire
Able to accurately follow instructions both verbally and written
Be highly detail oriented
Able to work in a fast-paced environment
Possesses excellent communication skills
Be professional in appearance and demeanor
Always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings weekends and holidays
Ability to resolve problems/conflicts in a diplomatic and tactful manner
Have a passion for creating an exceptional experience for all guests

• Minimum 12 years of bartending experience in a high-end resort restaurant or hospitality setting
• Strong knowledge of mixology wine beer and spirits
• Excellent interpersonal skills with a guest-first attitude
• Ability to multitask in a high-volume environment while maintaining a calm positive demeanor
• Must meet legal age requirements to serve alcohol
• Availability to work evenings weekends holidays and during resort peak seasons
• Certification in responsible alcohol service (e.g. TIPS ServSafe Alcohol) preferred
• Riverside County Food Handler Certification preferred

Education/Experience:
At least one-year bartender experience preferred
At least one-year food & beverage experience preferred
At least six months experience with POS systems preferred

Physical Requirements:The physical requirements are representative of those that must be met by the team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to stand on feet throughout the shift with intermittent periods of walking and stair climbing.
Able to frequently lift and carry up to 25 lbs. at shoulder height
Able to frequently lift and carry up to 50 lbs.
Able to bend squat push and pull frequently
Able to be outdoors in all weather
Able to perform simple grasping fine manipulation squeezing shaking overhead reaching and repetitive hand & arm movements frequently.

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