Bartender Delmonico Steakhouse

The Bartender will be an integral part of the Delmonico Steakhouse experience combining exceptional beverage knowledge polished service and genuine New Orleans hospitality. You will craft and serve expertly prepared cocktails wine spirits beer and non-alcoholic beverages while creating memorable experiences for every guest. 

Responsibilities:

• Consistently provide warm polished professional and engaging service in accordance with Fairmont and Delmonico Steakhouse standards
• Anticipate guests needs respond promptly and acknowledge every guest with genuine hospitality regardless of how busy the outlet may be
• Maintain complete knowledge of and comply with all departmental policies service procedures and Delmonico Steakhouse standards
• Maintain complete knowledge of proper operation maintenance and safe use of all bar equipment and tools
• Maintain a thorough knowledge of the Delmonico Steakhouse menu including signature dishes premium cuts of beef ingredients preparation methods and appropriate beverage pairings 
• Maintain extensive knowledge of all spirits premium liquor brands beer cocktails non-alcoholic selections and specialty beverages offered in the restaurant
• Demonstrate comprehensive knowledge of the wine and champagne program including varietals regions producers tasting characteristics and appropriate food pairings 
• Possess a strong understanding of classic and contemporary cocktail techniques including proper preparation presentation glassware garnishes and service
• Prepare all cocktails and beverages according to established Delmonico Steakhouse recipes and specifications while maintaining consistency and quality 
• Demonstrate knowledge of New Orleans cocktail culture and the culinary philosophy that inspires the Delmonico Steakhouse beverage program 
• Recommend cocktails wines spirits and other beverages based on guests preferences and menu selections
• Open and properly present and serve wine and champagne demonstrating confidence with proper bottle presentation and service
• Prepare and serve espresso cappuccino coffee and other specialty beverages as required
• Retrieve and serve food orders from the kitchen when applicable ensuring proper presentation and timing 
• Maintain positive guest relations at all times and address guest questions concerns or complaints promptly and professionally 
• Resolve guest concerns with discretion and appropriate judgment involving leadership when necessary to ensure guest satisfaction
• Maintain complete knowledge of the restaurants table seat and station numbers capacity hours of operation menu offerings price ranges and dress code
• Maintain familiarity with Fairmont New Orleans services amenities outlets events and local attractions to accurately respond to guest inquiries
• Maintain a clean organized and polished bar top tables service areas and overall outlet throughout the shift 
• Follow all food safety sanitation responsible alcohol service and workplace safety standards
• Strictly adhere to applicable Louisiana alcohol regulations including regulations regarding service to minors and intoxicated guests
• Present guest checks and accurately process cash credit card and other forms of payment in accordance with established cash-handling procedures
• Maintain accuracy when processing transactions and reconciling checks tips and cash
• Clean and reset the bar top tables and guest areas immediately following guest departure 
• Properly clean and maintain glassware using the glasswasher or three-compartment sink 
• Work collaboratively with Servers Culinary Stewarding and other Food & Beverage colleagues to ensure seamless service and an exceptional guest experience 

Opening Responsibilities:

• Inspect and verify the quality and quantity of all bar stock and supplies using the designated checklist
• Complete opening inventory accurately 
• Requisition and retrieve all necessary supplies from designated storage areas
• Stock ice and ensure appropriate temperatures are maintained in refrigeration units and glasswash equipment
• Set up liquor bottles premium spirits wines and other products in the designated display areas and speed rail 
• Prepare and organize all required cocktail garnishes
• Stock appropriate glassware bar tools paper products and service supplies
• Prepare house-made mixes and other beverage components according to established recipes and standards
• Inspect the condition cleanliness and functionality of blenders shakers jiggers strainers bar tools and other equipment 
• Prepare and present approved bar snacks and accompaniments as required 
• Ensure the bar is fully stocked organized and presentation-ready prior to opening

Closing Responsibilities:

• Properly store all reusable products and beverage components
• Empty and drain ice bins and clean and sanitize sinks
• Remove all items from the bar top and tables return service items to their designated locations and thoroughly clean all surfaces
• Secure liquor beer wine coolers cabinets and storage areas in accordance with hotel procedures
• Remove liquor and bottles from the speed rail and designated display areas as required 
• Wipe down bottles shelving bar surfaces and other equipment
• Thoroughly clean and sanitize all bar equipment and tools 
• Remove trash and ensure the bar and surrounding service areas are properly maintained. 
• Complete end-of-shift inventory and documentation accurately
• Count empty bottles by type and complete all required requisition transfer and spill documentation
• Ensure the bar is fully prepared and organized for the following shift

Qualifications :

• High school diploma or equivalent vocational training certificate. 
• Minimum 18 years of age and legally permitted to serve alcoholic beverages. 
• Minimum two years of bartending experience required; experience in a luxury upscale fine-dining or high-volume steakhouse environment preferred. 
• Strong knowledge of cocktails spirits wine champagne beer and non-alcoholic beverages. 
• Previous experience with premium spirits and wine service strongly preferred. 
• Passion for hospitality mixology wine spirits and creating memorable guest experiences. 
• Strong understanding of classic cocktail techniques and beverage presentation. 
• Excellent verbal and non-verbal communication skills; fluency in English required. 
• Strong interpersonal and problem-solving skills with the ability to interact confidently with a diverse clientele. 
• Previous cash-handling and POS experience required. 
• Ability to accurately input and access information using point-of-sale systems and hotel technology. 
• Previous Micros or comparable POS experience is an asset; training will be provided. 
• Current alcohol awareness certification required. 
• Current food handler certification required. 
• TABC certification preferred or ability to obtain required certifications. 
• CPR certification is an asset. 
• Ability to perform basic mathematical calculations accurately. 
• Highly responsible dependable and detail-oriented. 
• Ability to remain composed and professional in a fast-paced high-volume environment. 
• Ability to work effectively as part of a team while independently managing assigned responsibilities. 
• Must be available to work flexible hours including evenings weekends holidays and special events. 
• Genuine passion for New Orleans hospitality and a desire to represent Chef Emeril Lagasse Delmonico Steakhouse and Fairmont New Orleans with pride. 

Additional Information :

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand team members enjoy a comprehensive benefits package designed to support their health well-being and financial future including:

• Medical Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time