BanquetsCatering Assistant Manager

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Assist in the daily leadership and execution of banquet catering conference and special event operations to ensure exceptional guest service and operational excellence.
• Review and execute Banquet Event Orders (BEOs) ensuring all event requirements room setups staffing plans equipment needs and service details are properly communicated and delivered.
• Oversee event setup service and breakdown activities ensuring functions are executed according to established standards and client expectations.
• Act as the manager on duty for assigned events providing floor leadership directing team members resolving operational challenges and responding to guest concerns in a timely and professional manner.
• Supervise train coach and develop banquet team members while promoting a culture of teamwork accountability and service excellence.
• Ensure banquet facilities equipment storage areas and service stations are maintained in a clean organized safe and guest-ready condition.
• Partner with Culinary Beverage Hotel Sales and other operational departments to ensure seamless event execution and guest satisfaction.
• Assist with scheduling staffing inventory controls and other departmental administrative responsibilities as assigned.
• Support recruiting onboarding training and performance management initiatives for banquet team members.
• Provide leadership support to other Food & Beverage outlets special events and resort operations as business levels dictate including restaurants bars quick-service outlets VIP experiences festivals and race-day activations during periods of reduced banquet activity.
• Ensure compliance with all company policies food safety standards sanitation requirements and responsible alcohol service practices.
• Perform other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associates degree (A.A.) from an accredited college or university; or minimum of two years previous supervisory experience; or combination of education and experience combined.
• Previous supervisory experience in a full service or high-volume restaurant preferred.
• Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports business correspondence and procedure manuals.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs
• Flexible to work all shifts including holidays nights weekends and overtime as business needs dictate.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational communication and customer service skills required.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining coaching counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English such as safety rules operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES LICENSES REGISTRATIONS

For every year of employment Employee must:

1. Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
2. Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
3. Obtain and maintain proper Food Handler Certification.
4. Be ServSafe Certified in accordance with WV Health Code Regulations.
5. Possess a valid drivers license and have acceptable driving history as determined by Penn National Gamings auto insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand and use hands to finger handle or feel objects tools or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision color vision and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds and must have the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer