Bank Operations Supervisor

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates consultants and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes sold or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review modify or update your information by visiting and logging into the careers section of the system.

At Regions the Bank Operations Supervisor leads a team of nonexempt associates performing a variety of operational activities with Bank Operations including but not limited to payment processing adjustments statements special handling and account maintenance.

Primary Responsibilities

• Supervises the team to ensure that all quality standards are met
• Assigns work to staff and determines workflow
• Resolves escalated or complex issues as necessary
• Identifies designs and implements process improvements to increase department efficiency
• Hires coaches and handles corrective action for associates
• Ensures the staff is properly trained and adheres to policies and procedures
• Partners across Technology Operations Digital and Data (TODD) to ensure controls are designed implemented and monitored to strengthen risk management compliance and cyber security effectively mitigating risk to levels within the companys risk appetite
• Practices disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes systems products and/or services and ensures appropriate updates to procedures training and controls are made accordingly

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelors degree
• Or High School Diploma or GED and four (4) years of operations or related work experience

Preferences

• Bachelors degree or some college courses
• Banking experience
• Leadership experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules regulations and industry guidance
• Ability to learn additional systems as needed
• Ability to research analyze data and derive facts
• Ability to supervise and manage a team
• Ability to work in a team environment when applicable
• Ability to work under pressure and meet deadlines
• Excellent problem-solving skills
• Proficiency in Microsoft Office (Excel Word PowerPoint Outlook etc.)
• Strong time management skills
• Strong verbal written communication and organizational skills
• Strong work ethic and self-motivation

Please note: This is not a remote role. A minimum of three days in-office is required with the potential for additional in-office time at the managers discretion.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsRiverchase Operations Center