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AWS Telephony IVR DevOps Engineer

Aita Consulting Services, Inc

Job Location:

Saint Louis, MI - USA

Monthly Salary: Not provided by the employer

Posted: 3 June 2026 (30+ days ago)

Application Deadline: 31 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Hybrid Position - 2 to 3 Days Onsite/week

Job Summary

We are seeking an experienced AWS Telephony / IVR DevOps Engineer to design implement and operate CI/CD pipelines and Infrastructure-as-Code supporting telephony platform. This role is responsible for enabling fully automated deployments Terraform-based infrastructure standardization CloudFormation-to-Terraform modernization and operational readiness in regulated Healthcare and Telecommunications environments.

Key Responsibilities CI/CD Pipeline Engineering

Create manage and operate CI/CD pipelines for application and platform deployments.
Ensure all deployable artifacts (Lambdas Amazon Connect resources configuration platform components) are deployed exclusively through pipelines.
Implement promotion flows approvals and SDLC-aligned gating for QAT and downstream environments.
Support branching and promotion strategies required for QAT TST and higher environments.

Infrastructure as Code (IaC)

Create Infrastructure-as-Code templates using Terraform to provision AWS resources required for the telephony platform.
Design and maintain modular reusable Terraform templates aligned with platform and SRE standards.
Translate existing CloudFormation templates into Terraform as part of IaC modernization and standardization.
Ensure environment-specific configuration and isolation (data endpoints resources) is handled via IaC.

Platform Enablement & Operational Readiness

Enable platform readiness to support Amazon Connect IVR workflows and serverless application deployments.
Provision and support core platform resources required for QAT (e.g. data stores shared resources output artifacts).
Establish observability hooks (monitoring dashboards alarms) consistent with existing telephony environments.
Maintain and evolve deployment runbooks covering pipelines infrastructure validation and rollback processes.

Collaboration & Delivery Support

Partner with Architects SREs Developers and QA to support qualification testing and promotion of telephony enhancements.
Support SDLC definition for QAT usage including entry/exit criteria and deployment cadence agreements.
Assist teams in diagnosing deployment or environment-related issues during qualification cycles.

Required Skills & Experience Core Technical Requirements

Strong experience creating and managing CI/CD pipelines (GitLab preferred).
Strong hands-on experience with Terraform for AWS infrastructure automation.
Demonstrated experience converting CloudFormation templates to Terraform.
Experience supporting AWS platforms used by serverless and application workloads.
Knowledge of Healthcare IT environments including regulated delivery auditability and change governance.
Knowledge of Telecommunications and IVR platforms including contact-center delivery concepts and reliability expectations.

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