AWS Connect Specialist

Job Title: AWS Connect Specialist

Location: DDOT - 55 M Street SE Suite 400 Washington DC 20003 (Hybrid/Onsite)

Need local to DMV AREA

Duration: Long Term Contract

Interview Type: In-Person Interview

• Candidates must be local to DC MD or VA
• Only local DMV candidates will be considered
• Hybrid role with onsite requirement 3 days/week in the near future
• Submission deadline: 05/26/2026 by 12:00 PM

• Amazon Connect
• AWS Lambda
• Amazon QuickSight
• Amazon CloudWatch
• Contact Flow Design
• Conversational AI & Chatbots
• CRM Integration
• Outbound Campaigns
• KPI Reporting & Dashboards
• Cloud Contact Center Solutions

• Design document and implement contact flows using Amazon Connect for dynamic call routing based on business requirements.
• Develop and deploy chatbots and conversational AI solutions within Amazon Connect contact flows.
• Configure and maintain Amazon Connect instances user profiles routing profiles and security profiles.

• Ensure all KPI management metrics are collected and available within AWS Connect.
• Configure and maintain dashboards and reports using Amazon Connect and Amazon QuickSight.
• Monitor Amazon Connect usage and performance using Amazon CloudWatch and provide regular reporting.

• Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.
• Ensure campaigns comply with regulatory requirements including caller ID settings call timing and contact attempt policies.

• Design and implement integrations between AWS Connect and external systems including CRM platforms using AWS Lambda and other AWS services.
• Continuously review and optimize contact center solutions to improve efficiency reliability and availability.
• Collaborate with stakeholders to enhance system performance and customer experience.

  Thanks & Regards

  Rahber Hussain

  Technical Recruiter

  Email: