AVP VCG Inside Sales

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

The AVP of Inside Sales is a pivotal leadership role overseeing the Consumer Inside Sales organization focused on operational excellence revenue generation and strategic marketing integration. As the lead for both inbound and outbound performance you will cultivate a robust sales-centric environment while championing the professional growth of your team. We are seeking a forward-thinking executive who can inspire teams in both live and virtual settings to surpass all performance goals.

What youll be doing:

• Lead mentor and coach a team of Inside Sales leaders and specialists to exceed key revenue-driving metrics including phone adds Verizon Home Internet (VHI) Perks and Value per Contact (VPC).

• Spearhead the evolution of Inside Sales strategy driving inbound and outbound performance call-routing optimization and conversion improvements.

• Collaborate with Operations Workforce Planning IT and Finance to scale results implement hybrid sales models and improve customer satisfaction (RIS/NPS).

• Build a strong sales-driven culture utilizing generative AI and internal tools to maximize team engagement performance and pipeline conversion.

• Analyze sales performance forecasts market conditions and territory opportunities to drive growth set quotas and manage churn.

• Develop the organization through strategic hiring professional development and consistent communication of performance objectives and core values.

• Participate in high-level strategy meetings and lead cross-functional initiatives to resolve channel issues and implement process improvements.

What youll need to have:

• Bachelors degree and/or equivalent work experience

• 10 years of proven experience in a sales leadership role with a strong track record of success in managing sales teams.

• 5 years of management experience

• Deep understanding of sales methodologies processes and best practices with a strong emphasis on data-driven execution and hybrid sales models.

• Demonstrated ability to build dynamic sales-driven cultures and drive employee development.

• Excellent communication interpersonal and presentation skills with the ability to influence inspire and drive alignment with cross-functional partners.

• Ability to evaluate issues provide solutions and communicate effectively to VP and up-level executives.

• Willingness to travel (30-50% of the time) to support live sales rallies hub locations and market visits.

Even better if you have:

• Masters degree.

• Familiarity with workforce management strategic call routing optimization and integrating cutting-edge tools (like generative AI) into call center-specific systems.

• Expertise in analyzing complex performance metrics (such as Value per Contact) and driving conversion optimization.

• Experience leading and developing virtual teams while maintaining high levels of engagement and accountability.

• Experience in Operations

Travel: Up to 50%

Relocation being offered to Basking Ridge NJ only

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.