AVP System Operations, Entertainment CA On Site

About Us
PrismHR is the leading payroll benefits and HR software for Human Resource Outsourcing (HRO) organizations including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80000 companies 2.5 million worksite employees and $85 billion in payroll processed annually PrismHR is the most efficient reliable and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete integrated HR solution supporting the full hire-to-retire lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program the annual PrismHR LIVE Conference and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Position Summary

The Associate Vice President (AVP) of System Operations provides oversees systems support and operational infrastructure serving entertainment industry clients within a PEO environment. This role leads teams of Support Specialists and System Experts ensuring stable systemperformance effective troubleshooting rigorous system testing standardized operating procedures and comprehensive training that support complex entertainment payroll and workforce AVP partners closely with executive leadership technology compliance client services and external vendors to drive operational excellence mitigate risk and support growth across entertainment verticals.

Compensation
The compensation for this role is$80k-$90k USD.

Essential Duties and Responsibilities

• Provide executive oversight for entertainment system operations including system support issue resolution testing documentation and training functions.
• Establish scalable service and support models that align with production schedules touring demands and episodic employment cycles.
• Define operational priorities service levels and performance metrics to ensure reliable accurate and compliant system operations.
• Ensure teams are structured to provide timely frontline support advanced troubleshooting and system expertise for highvolume timesensitive entertainment clients.
• Oversee daytoday and escalated system support for payroll timekeeping onboarding and workforce management platforms.
• Act as an escalation point for critical highimpact or clientsensitive system incidents.
• Ensure comprehensive system testing strategies are in place including user acceptance testing (UAT) regression testing and productio.n readiness validation.
• Partner with Technology and Product teams to validate functionality against entertainmentspecific operational requirements.
• Oversee the creation maintenance and governance of standard operating procedures (SOPs) related to system support payroll processing exception handling and compliance workflows.
• Ensure documentation is clear current and standardized across entertainment clients and operational teams.
• Ensure system support testing and operational processes comply with labor regulations union/guild requirements and PEO standards.
• Partner with Compliance and Internal Audit teams to reduce operational risk and support audits or regulatory reviews.
• Identifies training needs and ensures proper training is developed and provided.
• Oversees the daily workflow of the department.

Knowledge Skills and Abilities

• Deep knowledge of entertainment industry workforce and payroll operations including film television live events touring and episodic employment models.
• Strong understanding of PEO operating models coemployment structures and regulatory responsibilities.
• Expertise in enterprise payroll timekeeping onboarding and workforce management systems including system integrations and data flows.
• Working knowledge of union and guild agreements complex pay structures fringes residuals and multijurisdictional labor requirements.
• Knowledge of system support operations incident management frameworks testing methodologies (UAT regression) and release readiness practices.
• Advanced problemsolving and troubleshooting leadership skills with the ability to assess root causes and drive longterm solutions.
• Strong system testing and validation leadership ensuring operational requirements are met prior to production releases.
• Excellent process design and SOP development skills with an emphasis on standardization efficiency and compliance.
• Strong crossfunctional collaboration skills partnering effectively with Technology Product Compliance Legal Client Services and Sales teams.
• Ability to anticipate operational risks related to system changes compliance requirements or workforce scale and proactively mitigate them.
• Ability to translate business and client needs into system support and process requirements.
• Ability to lead through change including system upgrades regulatory shifts and organizational growth.

Education & Experience

• Bachelors degree in Business Administration Operations Management Information Systems Human Resources or a related field required; or an equivalent combination of education and relevant experience.
• Minimum of 5 years of progressive experience in system operations payroll operations HR technology or workforce support within a complex highvolume environment.
• 5 years of senior leadership experience managing managers system experts and/or support specialists across multitiered support or operational teams.
• Demonstrated experience supporting enterprise payroll workforce management timekeeping or HRIS platforms including system support troubleshooting testing and production readiness.
• Proven experience leading system support functions including incident management rootcause analysis escalation handling and service level management.
• Strong background in system testing and operational readiness including UAT coordination regression testing and validation of system changes prior to release
• Experience developing and maintaining standard operating procedures (SOPs) process documentation and auditready workflows.
• Experience working with or supporting entertainment industry clients (film television live events touring or production environments) highly preferred.
• Prior experience within a PEO payroll service provider or outsourced HR services organization a plus.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Frequently required to sit; occasionally required to stand and walk.
• Specific vision abilities required include close vision color vision and ability to adjust focus.
• Frequently required to talk and hear.
• Moderate concentration/intensity which includes prolonged mental effort.
• Average memory taking into consideration the amount and type of information.
• Noise level in the work environment is usually moderate.

This position is eligible for the following benefits:
Health Insurance: Medical dental and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO Holidays Parental leave and Sick Leave provided as required by applicable state law.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting custom configurations and training. Lastly via the Companys Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHRs Marketplace Partners.

Diversity Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR we strive to continually lead with our values and beliefs that enable our employees to develop their potential bring their full self to work and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We arent just checking a box we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about our roles but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy childbirth breastfeeding or related medical conditions the actual sex of the individual or the gender identity or gender expression) race color religion including religious dress practices and religious grooming practices sexual orientation national origin ancestry citizenship marital status familial status age physical disability mental disability medical condition genetic information protected veteran or military status or any other consideration made unlawful by federal state or local laws ordinances or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information please see our privacy statement available at provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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