Avaya Support Engineer

Position Description and Job Skill Set

Common work tasks include:
Assist with configuration and installation of new Avaya systems
Check health of Avaya environment including trunking and adjunct systems
Work trouble and programming tickets
Acting as tier III support for more complicated troubles
Work with Telecom providers to address circuit issues
Deployment of new products and technologies in the Avaya portfolio

Required Skills

Candidates must possess:
Minimum of 15 years of experience with Avaya systems
Experience with the following Avaya products:
Communication Manager 7.1.3
Session Manager 7.1.3
Call Management System R18ASAP
2
4. Scoring Method
Criteria Score Percentage Must equal 100%
Technical 60
Cost 30
References 10
System Manager 7.1.3
Work Force Optimization 15.2
Experience with the following equipment:
Avaya G650/450/430s
Spira SBCs
In depth knowledge and experience with real-time communications voice and video protocols including H.323 and SIP
Knowledge of routing switching firewalls WAN technologies and QoS
Candidates should be able to:
Be able to communicate with vendors and customers in a professional manner
Create accurate documentation for user consumption on new products and services that are rolled out
Train junior level staff on Avaya technologies

Preferred Skills

Preference will be given to candidates that possess the following:
Broadsoft Hosted VoIP products
Ability to automate routine tasks via python scripting