AV Support Technician

Role: AV Support Technician

Location: NYC NY

Contract Onsite

Pay: $35.00 - $38/hr on W2(Inclusive all)

Key Responsibilities

Conference Room AV Support & Sweeps

• Perform daily AV sweeps of all conference rooms to proactively catch and resolve issues before meetings start.
• Support and assist employees using conference room AV systems both on-site and remote including Google Meet projectors displays and audio/video conferencing equipment.
• Troubleshoot and resolve Google Meet hardware and software issues including Google Meet room kits cameras and in-room controllers.
• Support and maintain the Logitech Rally line of products (cameras speakers mics and Rally Bar/Rally Bar Mini) across conference rooms.
• Support and troubleshoot Neat Bar Pro systems including connectivity audio/video quality and firmware issues.
• Configure monitor and troubleshoot Logitech scheduling displays/room schedulers ensuring rooms show accurate availability and booking status.
• Know and work with your points of escalation to continuously improve the end-user experience.
• Train employees on the proper use of conference room AV equipment.
• Respond to support escalations from the IT Helpdesk both in person and via our ticketing system and triage hardware stacks as needed.
• Manage inventory for AV and IT hardware and software including tracking ordering and stocking of spares and consumables.

Conference Room Design Install & Troubleshooting

• Provide technical input in the selection and management of AV integrators technology vendors and managed-service partners.
• Design install and configure new conference rooms from the ground up including mounting displays and cameras running and terminating cabling and installing and provisioning room hardware.
• Configure calibrate and maintain conference room audio systems (DSPs mixers microphones speakers) to ensure clear consistent audio quality.
• Diagnose and resolve complex end-to-end conference room issues spanning hardware software network and scheduling systems.
• Document room configurations signal flow diagrams and equipment inventories for all supported spaces.
• Assist with cabling rack builds and low-voltage wiring for new or renovated conference rooms as needed.

Event AV Support & Production

• Operate and run live AV production for internal company events out of the All-Hands event booth serving as day-to-day hands-on technical support for All-Hands meetings town halls and other streamed events.
• Operate Q-SYS systems for event audio processing DSP configuration and signal routing during live productions.
• Set up configure and operate Epiphan Pearl 2 encoders for recording and streaming All-Hands and training room events.
• Configure and troubleshoot Google Meet as the hybrid/remote contribution and streaming platform for live events.
• Operate Blackmagic switchers for live camera switching and program video during events.
• Operate mixing consoles to provide core audio support levels mic mixes and program sound for live events and presentations.
• Extend event AV support beyond the All-Hands booth by setting up running and tearing down AV for events held in the training room and other secondary event spaces.
• Perform pre-event technical checks (audio video switching camera framing encoder/streaming status and Google Meet connectivity) and conduct basic run-throughs ahead of live events.
• Monitor the live event signal chain during productions and troubleshoot issues in real time escalating to the Broadcast Lead or events team for complex or high-stakes production issues.
• Coordinate with the Events team and Broadcast Lead on run-of-show technical requirements equipment needs and staffing for upcoming events.
• Perform routine maintenance firmware updates and basic troubleshooting on event AV equipment including Q-SYS processors Epiphan encoders Blackmagic switchers mixing consoles cameras and microphones.
• Assist with cabling rack organization and configuration changes for the All-Hands booth and training room event AV systems.
• Help maintain documentation for event AV setups signal flow and standard operating procedures for recurring event types.

Documentation Systems & Continuous Improvement

• Develop and maintain knowledge base articles and runbooks in Confluence for conference room and event AV systems troubleshooting steps and standard operating procedures.
• Monitor conference room AV system health using remote monitoring and management tools applying firmware and software updates as needed.
• Coordinate with outside vendors and contractors for AV equipment procurement repair installation and preventive maintenance.
• Stay current with emerging conference room AV event production and unified communications (UC) technology trends and recommend improvements to existing systems.

What Were Looking For

Requirements

• 5 years of experience in IT/AV support roles with a focus on conference room and meeting-space AV support.
• Hands-on experience with the Logitech Rally line of products (cameras speakers mics Rally Bar/Rally Bar Mini).
• Hands-on experience with Neat Bar Pro or similar all-in-one video bar systems.
• Experience configuring and troubleshooting Logitech scheduling displays/room schedulers.
• Strong hands-on experience troubleshooting Google Meet hardware and software in a conference room and live event setting.
• Demonstrated ability to install and troubleshoot a conference room from the ground up including mounting cabling configuration and testing.
• Hands-on experience operating live event AV equipment including video switchers (e.g. Blackmagic) audio mixing consoles and streaming/recording encoders (e.g. Epiphan Pearl 2).
• Working experience with Q-SYS or similar audio DSP/control platforms in a live event or production environment.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract