AV Support Professional

Job Summary:

Does this describe you

Are you tech-savvy with a passion for helping others Join our dynamic university team as an AV Support Professional and bring your creativity to life! From staffingevents to ensuring our classroom AV technology is up and running youll be at the heart of our vibrant campus community. If youre ready to make an impact and have a blast while doing it we want to hear from you!

Key Responsibilities:

Technical and Operational Support

• Setup and staff events classes and meetings.

• Respond to technical support in our classrooms and event spaces

• Train and assist our users on our standard AV technology

Customer Support

• Ensure that every event runs smoothly

• Work with our customers from pre-event meetings through day of event support

• Build and develop relationships with customers and IT partners across campus

Work Location:

Onsite This role is expected to work onsite and is located in Aurora CO

Why Join Us:

Information Strategy and Services (ISS) partners across the campus to deliver information technology services that empower teaching learning research and patient care. ISS is organized into four core functions: Technology & Infrastructure Security & Compliance Information & Data Enablement and Business Services. Together we connect service and technology.

Our work is guided by six shared principles that connect our teams and shape how we serve our customers:

• Curiosity- Explore beyond ones own experience and environment.

• Compassion- Demonstrates empathy understanding and respect for all people.

• Collaboration- Partner well beyond our space and build partnerships to achieve organizational results.

• Commitment- Dedication and engagement one has to their job team organization and university.

• Competence- Know our craft and be committed to continuous improvement and learning.

• Confidence- Be empowered and assured to represent our customers and their needs.

Active investment in ourculture and our people is foundational indeveloping and delivering cultivate a people centric workplace we do the following:

• Growth & Development: Our Workforce Development Program builds critical skills and supports career advancement.

• Empowered Managers: Leaders are trained in coaching and team effectiveness to drive success.

• Open Communication: Stay connected through monthly town halls and annual summits.

• Wellness Focus: We prioritize employee well-being with supportive wellness initiatives.

• Coaching Culture: Continuous learning and feedback are part of how we grow together.

• Flexible Work: We offer flexible arrangements whenever possible to support work-life balance.

Click here to find out more about ISSs Culture

Why Work For

The University:

Why work for the University

At the University of Colorado Anschutz youll be part of a nationally recognized institution at the forefront of health innovation and technology. With multiple prestigious national designations including as a top-tier academic medical center and a hub for cutting-edge research. CU Anschutz offers IT professionals the opportunity to support groundbreaking work that transforms healthcare and improves lives. Here your expertise in technology directly empowers world-class research education and clinical care. Join a collaborative mission-driven environment where your skills make a real impact. Here your work matters.

We haveAMAZINGbenefits and offerexceptional amounts of holiday vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability Life Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Bachelors degree in Music Technology Music Business Technical Theatre Audio/Video or a related field from an accredited institution or equivalent number of years of directly related experience in the field of AV engineering support design integration and consulting.

  • Substitution: 4 years of professional or high-level technical work experience may be substituted for the bachelors degree. An associates degree with two years of relevant work experience may be substituted for the bachelors degree

• 1-2 years of experience setting up supporting and/or installing/integrating audio visual systems in both large and small venues

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• 3 years of experience setting up supporting and/or installing/integrating audio visual systems in both large and small venues

• Experience working in higher education

• Two or more years of progressive experience in classroom technology management or support

• Current InfoComm Certified Technology Specialist (CTS) or CTS-I or additional industry related certification

Knowledge Skills and Abilities:

• Must be self-motivated self- managed and able to adjust priorities while maintaining productivity and responding to support requests

• Proven work experience and knowledge in supporting projection and display sound and speech reinforcement audio and video conferencing analog and digital signal processing distribution and control systems for audio visual and other classroom equipment technologies. Hands on experience with projectors control panels full AV systems and ability to analyze problems in a natural progression

• General knowledge of information technology services hardware infrastructure and system design

• Proficiency in MS Office including Word Excel Teams and Outlook

• Solid relevant technical background with an ability to give instructions to a non-technical audience

• Customer-service oriented with a can-do problem-solving attitude

• Excellent written and verbal communications skills comfortable with face-to-face customer service

• Comfortable working independently with both minimal and specific direction as well as working as part of a team

• Curiosity motivation and a desire for continuous learning

• A belief that strong relationships are key to success

• A self-starter with a can-do attitude

• An effective servant leader and manager of people who begins interactions by listening

• A collaborator with a focus on providing solutions based on the requirements and necessary outcomes of those whom we serve

This position is not eligible for university-sponsored work authorization. Candidates must be authorized to work in the U.S. without current or future university sponsorship. Individuals with existing valid U.S. work authorization are welcome to apply.

How to Apply:

We value the thoughts you put into a Cover Letter and would like to see your

Resume and List of References. For full consideration please submit the following

document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Resume

3. Three to five professional references including name address phone number (mobile number if appropriate) and email address

Questions should be directed to:

ISS Human Resources

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration apply by 5/20/26.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $68675.

The above salary range (or hiring range) represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: Employment Opportunity Statement:

ADA Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act please contact the Human Resources ADA Coordinator at .

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty staff students and visitors. To assist in achieving that goal we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and othervaccine preventable diseases. If you work visit or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work visit or volunteer addition if you work in certain research areas or perform certain safety sensitive job duties you must enroll in theoccupational health medical surveillance program.