AV Operations Lead

Title: A/V Operations Lead

Location: Mark Center VA

Clearance required: Secret Clearance

An Audio/Visual (A/V) Operations Lead directs the daily workflows of A/V technicians and event production teams. They oversee the end-to-end execution of A/V services manage equipment inventories and troubleshoot complex technical issues to ensure flawless in-person virtual and hybrid meetings or events

Key Responsibilities

• Team Leadership: Manage A/V staff scheduling mentor junior technicians and oversee hiring training and performance evaluations.
• Event & Project Execution: Coordinate the setup operation and strike of lighting sound and video equipment for conferences boardrooms and live events.
• Equipment & Asset Management: Maintain hardware inventories ensure equipment integrity schedule routine preventative maintenance and coordinate replacements.
• Technical Support: Serve as the top-tier escalation point for complex A/V and video conferencing (VTC) troubleshooting and incident management issues. Monitor all customer A/V requests to resolution

Client Relations: Partner with clients and stakeholders during the event-planning phase to identify requirements and provide tailored technical solutions.

Budget & Logistics: Assist with department budgeting labor cost projections and vendor management.

SLA Compliance: Monitor team performance metrics to ensure all support tickets and event requests meet established Service Level Agreements (SLAs).

Vendor Management: Coordinate with external A/V rental houses internet service providers and equipment manufacturers for specialized event support and warranty repairs.

Qualifications & Skills

• Experience: 35 years of progressive experience in A/V VTC Operations Management Incident Resolution and A/V VTC Integration support.
• Technical Expertise: Hands-on proficiency with video projection systems monitors matrix switchers digital mixing consoles A/V VTC configuration and control systems (e.g. Crestron AMX).
• Leadership: Strong mentorship delegation and conflict-resolution skills.
• Security Clearances: Requires Minimum Active DoD Secret clearance