AV & Collaboration (AV&C) Support

Job role: AV & Collaboration (AV&C) Support

Duration: 6-month (possibility of conversion to FTE)

Location: Onsite New York NY

Project Scope:

This SOW outlines a 6-month onsite engagement to support audiovisual and collaboration (AV&C) operations at client.

The contractor will take ownership of day-to-day operational support allowing internal AV Engineers to stay focused on:

• Infrastructure projects
• Office builds and room redesigns
• Larger AV engineering initiatives

Key Responsibilities:

• Own day-to-day AV support operations (BAU)
• Perform daily room readiness checks and sweeps
• Manage and respond to AV&C support tickets (Zendesk)
• Handle real-time issue triage and escalation
• Support conference rooms executive spaces (including CEO office) and collaboration environments
• Monitor system performance and flag issues proactively
• Follow documentation and ensure execution standards are met across builds and refreshes
• Support both onsite and remote troubleshooting as needed

Environment / Tools:

• Ticketing: Zendesk (required) Jira
• Collaboration: Primarily Zoom (they are a Zoom shop) exposure to Teams is a plus
• Hardware: Neat Logitech
• Global support exposure (NYC Dublin India teams)
• Ability to assess issues and determine remote vs onsite resolution paths

Candidate Profile:

• Open to mid-level through senior AV support/engineering profiles
• Strong hands-on operational support experience is key (this is not a purely engineering/design role)
• Experience handling high-volume ticket queues and live environments
• Comfortable working in a fast-paced high-visibility office setting

Additional Context:

• Heavy volume of ongoing infrastructure and office build work
• Immediate need for someone to step in quickly and stabilize operations
• Opportunity for the contractor to grow into more AV engineering responsibilities over time
• Role will support room refreshes and build initiatives ensuring proper execution and follow-through