AV Associate
Job Location:
New York City, NY - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.
We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.
To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.
The AV Associate is responsible for the day-to-day setup operation and maintenance of audiovisual equipment to ensure seamless business operations. This onsite role provides essential technical assistance for meetings executive presentations and corporate events ensuring that all conference room technology event spaces and video conferencing platforms remain reliable and user-friendly. You will also assist in troubleshooting and collaborate with the Service Desk team and AV engineers to support our global AV infrastructure. This is an in-office position with discretionary work from home by the manager.
WHAT YOULL DO
- Provide technical support to the organization for AV infrastructure-related issues
- Perform preventive and corrective maintenance on Conference Rooms and event space systems
- Set up test and operate AV equipment for meetings conferences presentations and events
- Assist in creation and reviewing of maintenance schedules troubleshooting guides and runbooks for AV equipment
- Collaborate with stakeholders to understand their AV needs and requirements for events and meetings
- Assist with developing system schematics drawings and documentation
- Manage AV-related tickets and the AV calendar
- Maintain and organize AV equipment inventory
- Assist with the installation and configuration of AV equipment including displays audio systems control systems and video conferencing solutions
- Perform system testing calibration and optimization to achieve optimal performance and user experience
- Stay at the forefront of AV technology advancements continuously learning about new products solutions and industry trends
- Some travel may be required
WHO YOU ARE
- Associates or Bachelors degree in Audio-Visual Technology Media Production IT or related field (or equivalent experience)
- 23 years of experience supporting AV systems and live events
- Experience with UCC Platforms such as Zoom Google Meet and Streaming platforms such as Riverside and Goldcast
- Experience with video production switchers and digital audio consoles
- Exceptional problem-solving and troubleshooting skills with the ability to diagnose and resolve complex technical issues
- Excellent communication and interpersonal skills with the ability to effectively interact with stakeholders at all levels including technical and non-technical audiences
BONUS
- Certifications: CTS (Certified Technology Specialist ) certification or equivalent is strongly preferred
For candidates based in the United States the pay range for this position at the start of employment is expected to be between $65000 and $81000/year with an expected On Target Earnings (OTE) between $72000 and $90000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and experience.
WHAT WE OFFER
Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working weve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical dental vision life and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing learning platforms and a yearly learning stipend
- A curated in-office employee experience designed to foster community team connections and innovation
- Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative transparent and fun culture recognized as a Great Place to Work
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts and was named a G2 Best of Marketing and Digital Advertising Software Product in 2026. Braze was also named a 2026 Best Places to Work by Built In a 2025 Americas Greenest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology by Great Place To Work. Braze is also proudly certified as a Great Place to Work in the U.S. the UK Australia and Singapore.
The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. Were committed to offering all candidates a fair accessible and inclusive experience regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as wed love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze were committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most the person behind each application we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located you may have the right to request further information about how AI is used in our recruitment process to opt out of AI-assisted review to request a manual review of any decision made or to contest a decision.
Please contact us at for any requests or questions. To find out more about our hiring process check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.
Required Experience:
IC
