Automotive Service Manager

Driven By You. Powered By Opportunity.

Are you an experienced automotive Service Manager who thrives on building successful teams delivering exceptional customer experiences and driving department performance If youre looking for a dealership that values leadership rewards results and invests in your success we want to hear from you.

At Walt Massey were more than a dealershipwere a family of professionals committed to delivering an extraordinary automotive experience. We believe great leaders create great teams and we provide the resources support and culture to help you succeed.

If youre ready to take your career to the next level with one of the fastest-growing automotive groups on the Gulf Coast apply today.

• Competitive compensation

• Health Insurance

• Dental & Vision Insurance

• 401(k) with Company Match

• Paid Holidays

• Paid Vacation

• Paid Training & Leadership Development

• Career Growth Opportunities

• Supportive Team-Oriented Work Environment

As our Service Manager youll lead the daily operations of a fast-paced service department while creating an outstanding experience for every customer.

Responsibilities include:

• Lead coach and develop a high-performing team of service advisors technicians and support staff.

• Drive department profitability while maintaining exceptional customer satisfaction.

• Ensure customers receive clear communication regarding vehicle repairs maintenance recommendations pricing and timelines.

• Monitor repair progress and keep customers informed throughout the service process.

• Recruit train mentor and evaluate service department personnel.

• Establish department goals budgets and performance objectives while implementing strategies for continued growth.

• Maintain and improve Customer Satisfaction (CSI) scores by resolving customer concerns quickly and professionally.

• Ensure efficient workflow productivity and compliance with manufacturer and dealership standards.

• Stay current on industry trends manufacturer programs and emerging automotive technologies.

• Foster a positive accountable culture focused on teamwork continuous improvement and operational excellence.

• Minimum of 3 years of automotive Service Manager experience

• Proven leadership and team-building skills

• Strong customer service and conflict-resolution abilities

• Excellent communication and organizational skills

• Experience managing departmental performance budgets and profitability

• Results-driven mindset with a passion for developing people

• High school diploma or equivalent (college coursework is a plus)

• Valid drivers license with a clean driving record

If youre ready to lead a team make an impact and grow your career with a company that believes in promoting from within apply today and become part of the Walt Massey family.

Walt Massey is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and prohibit discrimination and harassment of any kind based on race color religion sex age national origin disability protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.