Automotive Service Advisor

Job Summary: Our service advisors bridge the technical gap between our customers and our service technicians to help customers understand their vehicles needs; to get the right work completed according to the customers needs at each visit. Sells and schedules recommended and required service work in the service department.

Benefits and Perks:

• Competitive compensation plus commission
• Paid Time Off
• Benefits including Medical Dental Vision Short term disability insurance long term disability insurance
• Employee discount

Key Responsibilities and Duties:

• Communicates with the customer reviews and confirms repair or maintenance needs. Collects verifies and updates as needed customer and vehicle information. Identifies all open service actions requiring attention and asks for permission to perform them.
• Consults with technicians regarding necessary repairs. Compiles estimates.
• Explains necessary repairs to customers providing time frames for completion.
• Advises customers of any warranty coverageand alternative transportation options.
• Prepares work orders describing symptoms and services requested and manages workflow to technicians schedules work accordingly.
• Works with the Parts department to give accurate information to customers about when needed parts will be available for repairs to be completed.
• Other duties as assigned.

Qualifications and Skills:

1. Outstanding customer service skills are required. This position interacts with customers face-to-face over the phone and via electronic communications systems. Must be able to deliver outstanding customer service verbally and in writing.
2. Attention to detail is a must. Must be able to switch between tasks frequently without losing track of anyone.
3. Technical understanding is a plus. This position translates between our technicians and our customers what needs to be done to each vehicle and why its important.
4. Mathematical skill required to calculate figures and amounts when providing estimates.
5. Ability to follow standard operating procedures consistently and efficiently.

WMI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.