Automotive Service Advisor
Job Location:
Shreveport, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Mercedes-Benz of Shreveport is seeking an Experienced Service Advisor to join our high-performing service team. The ideal candidate is customer-focused organized and passionate about delivering a world-class ownership experience. As the primary point of contact between our customers and service department you will play a critical role in building trust communicating repair recommendations and ensuring complete customer satisfaction.
This position is ideal for a proven automotive Service Advisor with a track record of delivering exceptional customer service increasing customer retention and achieving strong sales performance in a dealership environment
- Greet service customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle service needs.
- Schedule appointments and manage service workflow efficiently.
- Prepare repair orders and ensure accurate service write-ups.
- Communicate repair recommendations maintenance needs and associated costs to customers.
- Maintain regular communication with customers regarding vehicle status and completion timelines.
- Coordinate with technicians and service management to ensure efficient repairs.
- Review completed repairs with customers and explain services performed.
- Upsell recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
- Deliver an exceptional customer experience that promotes loyalty and repeat business.
- Resolve customer concerns professionally and in a timely manner.
- Maintain CSI (Customer Satisfaction Index) goals and departmental performance standards.
- Follow all dealership policies procedures and manufacturer requirements.
- 2 years of automotive Service Advisor experience in a dealership environment.
- Strong customer service and relationship-building skills.
- Proven ability to sell maintenance and repair recommendations.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with dealership management systems and service software.
- Valid drivers license with an acceptable driving record.
- Professional appearance and demeanor consistent with a luxury automotive brand.
Compensation: This is a performance-based position. Monthly earnings typically range from $5000 to $12000 based on individual performance customer pay sales productivity experience and department results. Top-performing Service Advisors may earn above the stated range. Compensation is not guaranteed and is directly tied to performance.
- Competitive compensation plan
- Medical dental and vision insurance
- Paid time off and holidays
- Employee vehicle purchase program
- Ongoing training and career development
- Opportunities for advancement
- Supportive team environment
At Mercedes-Benz of Shreveport we are committed to delivering an exceptional customer experience and creating opportunities for our employees to succeed. If you are an experienced Service Advisor looking to grow your career with a premier luxury automotive dealership we encourage you to apply today.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
