Automotive Service Advisor
Job Location:
Rockwall, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Were looking for a high-performing Service Advisor who thrives in a fast-paced customer-first environment and takes pride in delivering an exceptional ownership experience.
In this role youll be the face of our service drive acting as the trusted liaison between our customers and certified technicians. Youll play a critical role in driving both customer satisfaction and service department success by providing transparent communication expert recommendations and a seamless service experience from start to finish.
If youre driven by results energized by people and motivated to grow your career with a top-performing dealership we want to hear from you.
- Greet customers promptly and professionally creating a welcoming service experience
- Listen to customer concerns and accurately document vehicle issues and repair needs
- Provide clear recommendations for maintenance and repairs based on technician findings
- Prepare and present detailed repair estimates including costs and timelines
- Maintain consistent communication with customers regarding service progress and updates
- Coordinate with technicians to ensure accurate diagnostics and timely completion of work
- Upsell additional services or maintenance when appropriate based on customer needs
- Review completed work orders with customers and ensure satisfaction before vehicle delivery
- Handle customer questions concerns and complaints in a professional manner
- Maintain accurate service records and ensure compliance with dealership processes
- Previous experience as a Service Advisor or in automotive customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced team-oriented environment
- Basic understanding of automotive systems and maintenance services
- Sales-minded approach with a focus on customer satisfaction
- Proficiency with dealership management systems (CDK Reynolds & Reynolds etc.) is a plus
- Valid drivers license and acceptable driving record
- High school diploma or equivalent required
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
