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Automotive Service Advisor
Job Location:
Job Location:
Hampton, VA - USA
Yearly Salary:
USD 36000 - 70000
Yearly Salary:
Posted:
13 September 2026 (5 hours ago)
Posted:
Application Deadline:
11 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
As an Automotive Service Advisor at Wynne Ford you will be the primary point of contact between our customers and the service team. Your role is to ensure that every customer receives exceptional service by accurately diagnosing their automotive needs providing clear and honest estimates and coordinating with our technicians to deliver timely repairs and maintenance. You will play a key role in fostering customer satisfaction and loyalty while driving the service departments operational success.
Responsibilities
- Greet customers promptly and warmly when they arrive for service appointments.
- Listen carefully to customer concerns and describe vehicle problems accurately to the service team.
- Provide detailed estimates discuss service options and explain necessary repairs clearly and professionally.
- Schedule service appointments and manage the service lane workflow efficiently.
- Follow up with customers regarding service status approvals and post-service feedback.
- Maintain accurate records of customer interactions transactions and vehicle service history.
- Work collaboratively with technicians and parts department to ensure quality and timely service.
- Promote additional services and products that benefit customers and align with dealership goals.
- Maintain NPSscores at or above company standards.
Requirements:
- Excellent customer service interpersonal and communication skills.
- Strong organizational decision-making and problem-solving skills.
- The ability to communicate with technicians customers and management.
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
Benefits:
- Medical Dental & Vision Insurance
- Legal Resources and Identity Theft Plans
- Short/Long Term Disability Insurance
- Critical Illness Plan
- 401(k) Retirement Savings Plan Company Match
- Paid time off (PTO) & paid holidays
- Paid Training
- Employee vehicle purchase plans
- Discounts on partsand services
Compensation range: $36000 - $70000 per year
EEOC Statement:
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Our company uses E-Verify.
Required Experience:
Unclear Seniority
About Company
Description The State Inspector at Wynne Ford Plays a Crucial Role in Ensuring Compliance with State Regulations and Standards. As a State Inspector, You Will B...
