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Automotive Service Advisor Group 1 CJR Rockwall
Job Location:
Job Location:
Rockwall, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 August 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
The Service Advisor at Group 1 Chrysler Dodge Jeep Ram Rockwall serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service ensuring accurate vehicle diagnostics communication and coordinating timely and efficient repairs. The Service Advisor plays a key role in maintaining customer satisfaction retention and driving service department revenue within a fast-paced automotive dealership environment.
Responsibilities
- Greet customers promptly and professionally establishing strong rapport and trust
- Consult with customers to understand vehicle concerns and document service needs accurately
- Recommend maintenance and repair services based on vehicle inspection results and manufacturer guidelines
- Provide clear explanations of recommended services timelines and cost estimates
- Prepare and manage repair orders in dealership systems
- Coordinate with technicians to ensure efficient workflow and timely completion of repairs
- Monitor repair progress and proactively communicate updates to customers
- Ensure all work is completed to customer satisfaction before vehicle delivery
- Upsell additional products and services when appropriate
- Handle customer concerns or complaints with professionalism and urgency
- Maintain knowledge of Chrysler Dodge Jeep and Ram service standards and warranty processes
- Follow all company policies safety guidelines and manufacturer procedures
Qualifications
- Automotive Service Advisor Experience
- CDK Experience Preferred
- Ability to Multitask a Must
- Team Player is a Necessity
- Positive & Friendly Attitude
- Interpersonal Communication Skills
- Basic Computer Skills
- Strong Desire to Provide an Exceptional Client Experience
- Ability to Achieve Targeted Goals
- High School Diploma or Equivalent
- Must have a Valid Drivers License
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal state and local law.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
