Automotive Service Advisor

About Us:

Forest Lake Ford your hometown dealership proudly serving the Forest Lake community. Nestled in our brand-new state-of-the-art facility we are thrilled to introduce the NEW Forest Lake Ford where innovation meets the familiar warmth of a locally owned family-operated dealer group. At Forest Lake Ford we understand the importance of community and family values. Our experienced sales and service staff embody this ethos bringing a personalized touch and a deep knowledge of Ford vehicles to every interaction.

Position Summary:

The Ford Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience accurately identifying vehicle service needs and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust retention and loyalty.

Schedule: Monday - Friday Rotating Saturdays

Key Responsibilities:

• Greet all customers in a prompt courteous and professional manner.
• Clearly communicate vehicle symptoms and service needs between customers and technicians.
• Prepare accurate repair orders by describing symptoms problems and causes discovered during inspections.
• Provide customers with detailed cost and time estimates and obtain approval before any work is performed.
• Maintain ongoing communication with customers regarding vehicle status changes to estimates and completion timelines.
• Promote and sell recommended maintenance and repair services based on manufacturer guidelines vehicle history and inspection findings.
• Review completed work with customers and ensure their understanding of repairs performed and associated costs.
• Coordinate with technicians parts department and BDC team to ensure timely and efficient workflow.
• Handle customer concerns or complaints with professionalism and escalate unresolved issues to management as needed.
• Follow all warranty and policy guidelines to ensure compliance with Ford Motor Company standards.
• Keep service drive advisor stations and customer waiting areas clean and organized.

Qualifications:

• Prior experience as a service advisor preferably in a Ford or other dealership setting.
• Working knowledge of automotive systems and repair processes.
• Excellent communication customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in DMS/CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment with minimal supervision.
• Willingness to work flexible hours including some evenings and Saturdays.
• ASE certification or Ford STARS training is a plus (or willingness to obtain).
• High School Diploma GED or equivalent experience (required)
• Valid drivers license (required)

Work Environment:

• On-site at dealership service department.
• Customer-facing role with both indoor and outdoor responsibilities.
• Team-oriented high-volume service department.

Compensation and Benefits:

• Base Salary: $40000-$100000 (Base Commission)

Benefits Package:

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• 401(k) plan with employer match
• Paid Time off and Holidays
• Employee Discounts on vehicles and service

Why Choose Forest Lake Ford

At Forest Lake Ford were committed to helping you thrive. Heres what makes us a standout choice for your career development:

• Hands-On Learning: Work in a state-of-the-art service department with expert mentors.
• Supportive Team: Collaborative environment focused on growth and excellence.
• Career Advancement: Long-term growth with clear opportunities at Forest Lake Ford.